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This Week In Audience: What Audiences Want (And How They Want It) Edition

July 10, 2016 by Douglas McLennan Leave a Comment

This week: How do you keep the immersive experience "art"?... Screens are killing dance (unless they're not)... A Music store that's figured out community... The Louisville Symphony tries a new community model... Now audio is beating video - who knew? Inside The Immersive Experience: Data suggest that more and more, people are looking for experiences over "merely" … [Read more...]

Why the Uneasy Relationship Between Dance and Screens Matters

July 5, 2016 by Douglas McLennan Leave a Comment

In her article for The Atlantic, “The Death of the American Dance Critic”, Madison Mainwaring expertly illuminated the current landscape of American concert dance and dance criticism. The situation she described is bleak: skilled (sometimes brilliant) dance writers blog with no pay, dance artists lack vital dialog with a critic’s enlightened eye, and a general readership is … [Read more...]

This Week in Audience: Boston Ballet’s Dive Into Data

July 5, 2016 by Douglas McLennan 1 Comment

This week: Boston Ballet has done some serious data diving to produce a successful season at the box office... NPR is finding gold in podcasts... When news becomes unmoored from its sources, do we care?... A "young" (didn't know it was a noun, eh?) declares what will get "youngs" to the arts... Will the machines eventually determine our tastes in art? Better Dance Through … [Read more...]

When communities become markets, citizens become consumers, and culture becomes an exploitable product

July 5, 2016 by Douglas McLennan Leave a Comment

"I argue that in the US arts and culture sector we have for too long ignored or denied the costs of so-called progress in the arts–meaning, for instance, the costs of professionalization, growth, and the adoption of orthodox marketing practices including so-called customer relationship management and I suggest five ways that arts organizations may need to adapt their … [Read more...]

This Week in Audience: The Latest Fronts On Understanding Who’s Paying Attention

June 28, 2016 by Douglas McLennan 1 Comment

Is social media communication, marketing, art, or all three?... The perils of market research when it drives your art... The latest front on artists' war on cell phone use... How NPR discovered a ton of information about its listeners... How the internet is changing our perceptions of the world. Marketing, Communicating, Art... And/Or Social Media? Social media powers the … [Read more...]

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WORLD MUSIC/CRASHarts Tests New Format New Name to Draw New Audiences
This article and video are part of a series describing the early work of some of the 25 performing arts organizations participating in The Wallace Foundation’s $52 million Building Audiences for Sustainability initiative. Launched in 2015 in response to concerns about a declining audience base for a number of major art forms, the endeavor seeks to help the organizations strengthen their audience-building efforts, see if this contributes to their financial sustainability, and develop insights from the work for the wider arts field.


Think Opera’s Not for You? Opera Theatre of Saint Louis Says Think Again
Analysis showed that while the company’s core audience bought several tickets each year, even tending to schedule their May and June around opera season, newcomers behaved differently.




Can the City's Boom Mean New Audiences for the Seattle Symphony?
In line with the community’s spirit of innovation, Seattle Symphony is using audience research to help target and woo recent transplants.





Denver Center Theatre Company is Cracking the Millennial Code...One Step at a Time
The average single-ticket buyer at the Denver Center Theatre Company is 50 years old and the average subscriber is 63, despite the fact that millennials, a group often defined as people born between 1981 and 1997, compose the largest age group in Denver. Since 2010, the Denver Center has been engaged in an iterative process of experimentation, evaluation and refinement to help reverse this trend.



The Party’s Still a Hit: The Isabella Stewart Gardner Museum Builds on its Millennial Momentum

That ongoing research has revealed areas to adjust, as well as successes. Soon after the re-opening, for example, the team partnered with a local music school, taking the opportunity to hold 45-minute concerts in Calderwood Hall. But in part through survey results, it realized the approach didn’t work. [read more]



Austin Ballet’s “Familiarity” Problem And How It Learned To Connect With New Audiences



“Encouraging people to attend the ballet more often was less about increasing their familiarity with productions and more about bridging an uncertainty gap. “Familiarity is about information,” notes Martin, “whereas uncertainty about how an experience will feel is much more personal. You can give somebody a lot of information but that’s not necessarily going to reassure them that they’re going to belong in that audience.”

How the Contemporary Jewish Museum
Expanded its Reach



​​​The Contemporary Jewish Museum in San Francisco moves to a larger space and secures a nine-fold increase in family visitors of all backgrounds.

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