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What We Learned About Audiences This Week (Mediums Matter)

June 18, 2018 by Douglas McLennan Leave a Comment

This Week’s Insights: How Netflix is changing the watching culture… Are super-fans too toxic?… We can categorize the things that steal our attention… How an audience signals its savvy.

  1. Is Netflix A Vehicle Or A Culture? The answer is both. As a vehicle it has changed the way viewers access movies and TV. As a culture, it has changed expectations for how audiences want to access content. Traditional delivery of TV and movies had their own cultures, and the mediums have been been repeatedly reinvented over the years as technologies and delivery systems evolved.  Bt Netflix doesn’t want to be a streaming, supersized clone of HBO or FX or NBC. It’s trying to change the way we watch television, and is building a new culture around its content.
  2. Toxic Fans? To be a member of a fandom is to take a property and embrace it like a vise. You consume it, you talk about it with fellow fans, maybe you go to conventions, maybe you write fanfic or draw fanart, and no matter what — and this is the most crucial part — you pray that, if there’s more of it, it’ll be as good as the best of what’s come before. But to be a fan fanatic is to claim some ownership. And it can crowd out other fans who aren’t… perhaps as vocal or expressive.
  3. What If The Art Form Doesn’t Match The Medium?  “Consumers are now, often unconsciously, sorting every media product — from podcasts to magazine stories to video — into three categories: intentional, interstitial, and invisible. The implications of these changes are huge, especially for the people who create what we watch.” Daniel H. Pink makes the case for intentional content (“couch shows” that you make a point to sit and watch) and interstitial content: “programming we use to fill the spaces in our lives — 10 minutes in a grocery store line, 5 minutes waiting to pick up a kid at practice, 35 minutes on a train or bus.” Bite-size content? Distraction fodder?
  4. Does Walking Out Of A Performance Mark You As A Yahoo? The Charleston City Paper’s Maura Hogan suggests a rethink for Spoleto Festival audience members. :I suggest that we revisit our contract with the international arts festival that was paramount to forging the vibrant, preternaturally cultivated city many of us call home. Perhaps some among us view our annual arts dive as simply transactional. The customer is always right, so we can bolt from or belittle performances as we see fit. I would argue that we are missing the point. What’s more, if you truly have pride in place regarding our singular city, I can promise you that the provincial attitudes regarding its relationship with world-class performance telegraph that if you scratch the surface — if you go beyond the high-end Boho apparel and performance belt-notching — the walk-outs and sneers render us collectively a bunch of yahoos.”

 

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WALLACE FOUNDATION AUDIENCE RESOURCES

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WORLD MUSIC/CRASHarts Tests New Format New Name to Draw New Audiences
This article and video are part of a series describing the early work of some of the 25 performing arts organizations participating in The Wallace Foundation’s $52 million Building Audiences for Sustainability initiative. Launched in 2015 in response to concerns about a declining audience base for a number of major art forms, the endeavor seeks to help the organizations strengthen their audience-building efforts, see if this contributes to their financial sustainability, and develop insights from the work for the wider arts field.


Think Opera’s Not for You? Opera Theatre of Saint Louis Says Think Again
Analysis showed that while the company’s core audience bought several tickets each year, even tending to schedule their May and June around opera season, newcomers behaved differently.




Can the City's Boom Mean New Audiences for the Seattle Symphony?
In line with the community’s spirit of innovation, Seattle Symphony is using audience research to help target and woo recent transplants.





Denver Center Theatre Company is Cracking the Millennial Code...One Step at a Time
The average single-ticket buyer at the Denver Center Theatre Company is 50 years old and the average subscriber is 63, despite the fact that millennials, a group often defined as people born between 1981 and 1997, compose the largest age group in Denver. Since 2010, the Denver Center has been engaged in an iterative process of experimentation, evaluation and refinement to help reverse this trend.



The Party’s Still a Hit: The Isabella Stewart Gardner Museum Builds on its Millennial Momentum

That ongoing research has revealed areas to adjust, as well as successes. Soon after the re-opening, for example, the team partnered with a local music school, taking the opportunity to hold 45-minute concerts in Calderwood Hall. But in part through survey results, it realized the approach didn’t work. [read more]



Austin Ballet’s “Familiarity” Problem And How It Learned To Connect With New Audiences



“Encouraging people to attend the ballet more often was less about increasing their familiarity with productions and more about bridging an uncertainty gap. “Familiarity is about information,” notes Martin, “whereas uncertainty about how an experience will feel is much more personal. You can give somebody a lot of information but that’s not necessarily going to reassure them that they’re going to belong in that audience.”

How the Contemporary Jewish Museum
Expanded its Reach



​​​The Contemporary Jewish Museum in San Francisco moves to a larger space and secures a nine-fold increase in family visitors of all backgrounds.

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