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This Week’s Top Audience Insight Stories

April 8, 2018 by Douglas McLennan Leave a Comment

This Week’s Insights:  How music streaming has changed the music audience… how to double your museum’s attendance… How “Roseanne”‘s monster ratings might change TV… How selfies are creating a new “museum” model… Can Cambridge Analytica algorithms really change what you believe?

  1. How Subscription Streaming Is Changing The Music Consumer: When the entire recorded output of music is available with no effort (and little cost), it changes the way people discover, seek out and consume music. Our music genres have become more diverse. Our tastes have become less defined by chronology. And artists are changing the kinds of music they make, the ways they name it and the ways they locate themselves in the landscape. Streaming data has largely replaced the “gut feeling” instincts of recording producers. (for good and bad).
  2. Case Study: How To Double Your Museum’s Attendance In Four Years: Paris’s Musée Guimet had seen its attendance decline precipitously over the past decade. In 2013, Sophie Makariou took over as the director, and changed the museum’s profile. “The museum staff had to think differently and “belong to the public”, Makariou says. “Our team had worked well doing research but not necessarily thinking how to make the museum as open as possible. It was stuck in the 20th century but I wanted to make the staff feel part of a 21st-century museum. Bringing in more visitors, and younger visitors, was something we all needed to work for and be proud of,” she says.
  3. The Meaning Of “Roseanne”‘s Big Ratings? Sitcoms have declined over the years. And it’s been even harder to find sitcoms with conservative points of view. The reboot of “Roseanne” won huge (and unexpectedly high) ratings. Much of the analysis that followed focused on the show’s politics: Star Roseanne Barr is an eager champion of debunked right-wing conspiracies, and the premiere’s storyline hinged on her character’s support for President Donald Trump. And since the 2016 presidential election, television programmers have been working to find ways to reach working-class whites who voted for Trump. The success of “Roseanne” only reaffirmed those efforts. But looking ahead to 2018-19, “Roseanne” may be a harbinger of a less titillating, more significant programming shift — the revitalization of the broadcast comedy after years of emphasis on drama.
  4. The Profitable Museum Model – Driven By Selfies: The very word “museum” is being stretched with these places. An ice cream museum? A color museum? Experiential selfie spots like Color Factory, 29Rooms, and Dream Room? They revolve a highly successful business model: sell tickets for $35 to people itching to Instagram themselves, then immerse them in hyperpigmented landscapes funded by corporate sponsors. And these are “museums” because? Still, does the success of these roadside attractions have something to say to more traditional museums looking to win more visitors?
  5. In Which The Big Bad Algorithms Exert Mind Control (Really?) On The Audience: The scandals of Cambridge Analytica have social media users wondering how the company used their data. Can psychographically-targeted ads really make people believe messages the company wanted them to? By rewording the ads to appeal to the respondents’ underlying psychological disposition, the researchers were able to influence and change their opinions. According to researcher Sumner, “Using psychographic targeting, we reached Facebook audiences with significantly different views on surveillance and demonstrated how targeting . . . affected return on marketing investment.” Psychological messaging, they said, worked.
Image: Pixabay

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WALLACE FOUNDATION AUDIENCE RESOURCES

NEW!



WORLD MUSIC/CRASHarts Tests New Format New Name to Draw New Audiences
This article and video are part of a series describing the early work of some of the 25 performing arts organizations participating in The Wallace Foundation’s $52 million Building Audiences for Sustainability initiative. Launched in 2015 in response to concerns about a declining audience base for a number of major art forms, the endeavor seeks to help the organizations strengthen their audience-building efforts, see if this contributes to their financial sustainability, and develop insights from the work for the wider arts field.


Think Opera’s Not for You? Opera Theatre of Saint Louis Says Think Again
Analysis showed that while the company’s core audience bought several tickets each year, even tending to schedule their May and June around opera season, newcomers behaved differently.




Can the City's Boom Mean New Audiences for the Seattle Symphony?
In line with the community’s spirit of innovation, Seattle Symphony is using audience research to help target and woo recent transplants.





Denver Center Theatre Company is Cracking the Millennial Code...One Step at a Time
The average single-ticket buyer at the Denver Center Theatre Company is 50 years old and the average subscriber is 63, despite the fact that millennials, a group often defined as people born between 1981 and 1997, compose the largest age group in Denver. Since 2010, the Denver Center has been engaged in an iterative process of experimentation, evaluation and refinement to help reverse this trend.



The Party’s Still a Hit: The Isabella Stewart Gardner Museum Builds on its Millennial Momentum

That ongoing research has revealed areas to adjust, as well as successes. Soon after the re-opening, for example, the team partnered with a local music school, taking the opportunity to hold 45-minute concerts in Calderwood Hall. But in part through survey results, it realized the approach didn’t work. [read more]



Austin Ballet’s “Familiarity” Problem And How It Learned To Connect With New Audiences



“Encouraging people to attend the ballet more often was less about increasing their familiarity with productions and more about bridging an uncertainty gap. “Familiarity is about information,” notes Martin, “whereas uncertainty about how an experience will feel is much more personal. You can give somebody a lot of information but that’s not necessarily going to reassure them that they’re going to belong in that audience.”

How the Contemporary Jewish Museum
Expanded its Reach



​​​The Contemporary Jewish Museum in San Francisco moves to a larger space and secures a nine-fold increase in family visitors of all backgrounds.

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