Recently I came across an academic paper examining the relationship between performing arts organizations and their patrons that includes a description of a patron loyalty program developed by the Bach Choir of Bethlehem in the early twentieth century (Kushner and King, 1994).* BCB’s model is unlike any current model I have yet encountered (though this may be due to my lack of awareness not to a lack of similar models) and it strikes me as both simple and enlightened. Here’s my summary of the 1994 description of BCB’s model in the … [Read more...]
Recent Comments
Brendan McCall on I see an arts cliff, too, Mr. Kaiser; but it’s not fiscal in nature.
Thank you for the article, Diane; and for all of the comments. Perhaps these are sub-headings to the 4 cliffs you...Aaron Andersen on On organizations evolving: when short-term coping mechanisms become the new way of doing business
Good piece, Diane, I've generally appreciated the ecosystem analogy, but I think too many of us ignore a key aspect...David Dixon on On organizations evolving: when short-term coping mechanisms become the new way of doing business
Thanks Diana, really interesting thoughts, as always. Given the seismic shifts in Europe which are being caused by severe custs...Richard Kooyman on Are we overdue to amend our default cultural policy?
Scott, I don't disagree with that at all. But talking about interaction and success and humility is separate...Craig Fleming on Are we overdue to amend our default cultural policy?
Scott, I couldn't agree more.Scott Walters on Are we overdue to amend our default cultural policy?
Richard -- You wrote: "Tell them that excellence doesn’t reside either in the script they worked from or in the...Richard Kooyman on Are we overdue to amend our default cultural policy?
Scott, Here's a little test for you. Next time you put on a theatrical performance or are amongst a group...Scott Walters on Are we overdue to amend our default cultural policy?
Richard -- What we're dealing with is known as "reification," the fallacy of treating an abstraction as if it were...Richard Kooyman on Are we overdue to amend our default cultural policy?
Major Typo...I meant to say "A layperson on the outside may make a completely different assessment but that should...Scott Walters on Are we overdue to amend our default cultural policy?
"Excellence is another name for something of the highest quality." That is circular reasoning. "Orange is another name for the...