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Engaging Matters

Doug Borwick on vibrant arts and communities

Docents as Engagers

January 3, 2018 by Doug Borwick

Some time ago in a forum discussing community engagement, someone asked me what the role of docents should be in engagement work. It was a light bulb question for me. My professional background is primarily in the performing arts so I have always viewed box office workers and ushers as important elements in contact with the public and, therefore, in engagement efforts. The question opened up to me a whole world of possibilities since docents are a deeply ingrained part of the culture of many visual arts organizations.

Docents are ideal prospects for important involvement in engagement. They are dedicated to the work of the organization and to the art or they would not be volunteering to be educators in this way. They have experience in interacting with people from outside the organization and in advocating for the work the organization presents. Perhaps most importantly, it is part of their function to spend time, sometimes a lot of time, with visitors.

Including docents as a key component of engagement efforts would require some new training and skill development. Historically, docents have been primarily one-way providers of information, although that has been changing. Two-way  exchanges to develop relationships would be an additional task as would the debriefing required to access what they discover. However, the potential is enormous. Not only are docents in a position to learn much about communities that are already curious about the work of the organization, they might, in some cases, also become resources to develop and maintain relationships with those communities outside of the walls of the museum or gallery. All of this would, of course, have to be part of a comprehensive engagement plan, a plan in which docents are only one element.

Docents are an established part of the visual arts world. They already interact with the public. It would not take a great deal of change to enlist them in helping the organization develop relationships with individuals and the communities from which they come.

Engage!

Doug

Photo: Attribution Some rights reserved by Saint Louis Art Museum

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Filed Under: The Practice of Engagement Tagged With: arts, community engagement, relationships

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  1. Top Posts From AJBlogs 01.02.18 - British News Cloud says:
    January 3, 2018 at 7:07 am

    […] Docents as Engagers Some time ago in a forum discussing community engagement, someone asked me what the role of docents should be in engagement work. It was a light bulb question for me. … read more AJBlog: Engaging Matters Published 2018-01-02 […]

About Doug Borwick

Doug Borwick is a past President of the Board of the Association of Arts Administration Educators and was for nearly 30 years Director of the Arts Management and Not-for-Profit Management Programs at Salem College in Winston-Salem, NC. He is CEO of Outfitters4, Inc., providing management services to nonprofit organizations and ArtsEngaged providing training and consultation to artists and arts organization to help them more effectively engage with their communities. [Read More …]

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About Engaging Matters

The arts began as collective activity around the campfire, expressions of community. In a very real sense, the community owned that expression. Over time, with increasing specialization of labor, the arts– especially Western “high arts”– became … [Read More...]

Books

Community Engagement: Why and How

Building Communities, Not Audiences: The Future of the Arts in the United States Engage Now! A Guide to Making the Arts Indispensable[Purchase info below] I have to be honest, I haven’t finished it yet because I’m constantly having to digest the ‘YES’ and ‘AMEN’ moments I get from each … [Read More...]

Gard Foundation Calls for Stories

The Robert E. Gard Foundation is dedicated to fostering healthy communities through arts-based development, it is currently seeking stories from communities in which the arts have improved the lives of citizens in remarkable ways. These stories can either be full descriptions (400-900 words) with photos, video, and web links or mini stories (ca. 200 words) […]

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