• Home
  • About
    • About this Blog
    • About Andrew Taylor
    • Contact
  • Subscribe
  • Other AJBlogs
  • ArtsJournal

The Artful Manager

Andrew Taylor on the business of arts & culture

Just don’t start playing solitaire

June 2, 2004 by Andrew Taylor

The New York Philharmonic recently tested a new audience information prototype (covered here in the New York Times, and also in Greg Sandow’s column), that feeds notes and insights about the current performance to the folks sitting out in the seats. It’s a wireless PDA-equivalent, currently called the Concert Companion, that’s designed as a performance-enhancement gadget for those who want to know more detail about the work they’re hearing.

From the Times overview:


As the orchestra played Stravinsky’s ”Petrushka,” short paragraphs, ranging from the innocuous to the complex, flashed on the device’s screen. ”Throughout this piece, the music breaks into separate, independent blocks, each with its own rhythm, melody and sound,” one fun fact read. ”These blocks of music are a trademark of Stravinsky’s style ” Another urged concertgoers to “listen to the oboe give way to two solo violins ‹ an effortless transition.”

Mr. Sandow wrote the notes that provided this electronic ‘color commentary’. And he admits that the effort was some of the hardest writing he’s ever done.

Museums have been using audio tours and more fancy electronic equivalents for a long time now, providing those who want it with more context around their visit and the works they see. Performing arts have generally relied on program notes, with supratitle/subtitle translations of opera performances and audio description for the visually impaired the only real-time exceptions.

The trick with experience enhancements to performing arts events is that they are extremely difficult to target to individual participants. While museum-goers can wear headphones and not affect the experience of those around them, any change in a live performance space can’t really do the same. This challenge goes beyond personal technology to include any strategic intervention to change the audience or the audience experience, including price changes (that can alter the perceived value of a ticket by all audiences), modified programming (projections during a symphony performance, for example), or even changes to the trappings of tradition (informal clothing for musicians, rather than black tie). The Concert Companion may be a godsend for someone interested in learning as they listen. But it could also a distraction and an unwelcome companion for those sitting around them.

My guess is that these devices, or some future version thereof, will provide a powerful new connection to live performances for a portion of the audience (if the startup can get the business model to work), and will continue to be a thorn for those who already have profound experiences without them. It will be fascinating to watch the interplay of innovation and tradition that this device, and others coming, will foster in their audiences.

Filed Under: main

About Andrew Taylor

Andrew Taylor is a faculty member in American University's Arts Management Program in Washington, DC. [Read More …]

ArtsManaged Field Notes

#ArtsManaged logoAndrew Taylor also publishes a weekly email newsletter, ArtsManaged Field Notes, on Arts Management practice. The most recent notes are listed below.

RSS ArtsManaged Field Notes

  • The relentless rise of pseudo-productivity May 13, 2025
    Visible activity and physical exhaustion are not useful measures of valuable work.
  • The strategy screen May 6, 2025
    A strong strategy demands a clear job description
  • What is Arts Management? April 29, 2025
    The practice of aggregating and animating people, stuff, and money toward expressive ends.
  • Outsourcing expertise April 22, 2025
    Sometimes, it's smart to hire outsiders. Sometimes, it's not.
  • Minimum viable process April 15, 2025
    As a nonprofit arts organization, your business systems need to be as simple as possible…but not simpler.

Artful Manager: The Book!

The Artful Manager BookFifty provocations, inquiries, and insights on the business of arts and culture, available in
paperback, Kindle, or Apple Books formats.

Recent Comments

  • Barry Hessenius on Business in service of beauty: “An enormous loss. Diane changed the discourse on culture – its aspirations, its modus operandi, its assumptions. A brilliant thought…” Jan 19, 18:58
  • Sunil Iyengar on Business in service of beauty: “Thank you, Andrew. The loss is immense. Back when Diane was teaching a course called “Approaching Beauty,” to business majors…” Jan 16, 18:36
  • Michael J Rushton on Business in service of beauty: “A wonderful person and a creative thinker, this is a terrible loss. – thank you for posting this.” Jan 16, 13:18
  • Andrew Taylor on Two goals to rule them all: “Absolutely, borrow and build to your heart’s content! The idea that cultural practice BOTH reduces and samples surprise is really…” Jun 2, 18:01
  • Heather Good on Two goals to rule them all: “To “actively sample novel experiences (in safe ways) to build more resilient perception and prediction” is about as useful a…” Jun 2, 15:05

Archives

Creative Commons License
The written content of this blog is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Images are not covered under this license, but are linked (whenever possible) to their original author.

an ArtsJournal blog

Copyright © 2025 · Magazine Pro Theme on Genesis Framework · WordPress · Log in