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The Artful Manager

Andrew Taylor on the business of arts & culture

I suppose it’s a form of customer service

March 5, 2007 by Andrew Taylor

It looks like the U.S. Postal Service has found a way to downplay the long wait at post offices nationwide: get rid of the clocks. The Associated Press story (published here in the Houston Chronicle) reports that clocks have been removed from some 37,000 post offices as part of a “retail standardization program” launched last year.

Says Stephen Seewoester, Dallas spokesman for the U.S. Postal Service:


“We want people to focus on postal service and not the clock.”

Well, I suppose it’s easier than actually improving service.

Thanks to The Consumerist for the link, and the pithy response.

Filed Under: main

Comments

  1. Neill Archer Roan says

    March 6, 2007 at 6:02 am

    Maybe the Post Office will reconsider and buy a bunch of the fundraising clocks?
    Great post, Andrew – thanks for the hearty laugh!

  2. Danny Baker says

    March 9, 2007 at 10:00 am

    The next step could be putting TV sets where the clocks were. Can you imagine the decision tree for deciding what channel to tune it? PBS?

About Andrew Taylor

Andrew Taylor is a faculty member in American University's Arts Management Program in Washington, DC. [Read More …]

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