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Engaging Matters

Doug Borwick on vibrant arts and communities

Air Fryers: I

March 23, 2022 by Doug Borwick

Bear with me. I’ll explain this. 🙂

There are some things that we don’t need to learn more about to know that we need. Refrigerators, for instance. When we need one, we know it and don’t have to be convinced of the fact.

Other things are either new or unfamiliar and it takes some explanation and experience to see why we would want them. As but one example . . . the air fryer. Several years ago my children were raving about them. I thought to myself, “Oh boy, yet another kitchen gadget!” Upon seeing that I hadn’t “bitten,” the kids decided to give us one as a Christmas gift.

It sat in the kitchen for a while and I used it once or twice, but I just didn’t “get it.” Then, since we don’t (and can’t–we live in a condo) have a grill I tried it for steak. That worked very well and became my “go to” on those one or two occasions a year when we had steak. Later I read about using an air fryer for crisping up tofu. Now that got my attention and the results were spectacular. The appliance became a more regular part of the cooking rotation. Recently, in an effort to be healthier, we’ve been trying to cut back on using so much oil for sautéing vegetables for many dishes. I investigated using an air fryer and, good grief, it’s amazing. That thing may now be active on our kitchen counter several times a week.

Here it comes.

In the third quarter of the Twentieth Century there were enough people who understood the arts that marketing could be semi-successful by merely “getting the word out” about upcoming events. Due to profound changes in demographics, economics, and education, that is no longer the case. If we are to remain viable, we must gain considerable support from the pool of people who look on the nonprofit arts industry as “air fryers”–unknown and/or unappealing.

“Selling” me on an air fryer took years of experience and the breaking of many cooking habits. Both took a lot of time–far, far more than is necessary to get me to buy a refrigerator when mine breaks down. (That’s an almost instantaneous sell.) Similarly, “selling” the nonprofit arts to enough people to support the work is not simply a matter of “getting the word out.” It takes a serious commitment to community engagement: educating ourselves about the interests and needs of the many people who need convincing, developing trusting relationships with them (more on that next time), and crafting messages for them that address their interests. In addition, I would argue that developing experiences in doing the arts is going to be a crucial part of our work in the next generation.

This ground laying in advance of any possible “sell” takes time. Convincing me of the value of an air fryer took years. It is not the fault of community engagement that some of the results take time. It is the incalculable value of community engagement that it is the only way to fill the increasing viability gap that we face.

Next time I’ll talk about the difficulties faced when the “manufacturer” of a product is suspect in the eyes of a potential customer. There’s a completely different, complicating factor.

Engage!

Doug

Photo:

Some rights reserved by TheBetterDay

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Filed Under: Principles Tagged With: arts, community engagement, marketing

Comments

  1. Jerry Yoshitomi says

    March 23, 2022 at 10:54 am

    Thank you for this post on your ‘customer journey’. It encouraged me to recall the’ ‘test drive the arts’ methodology, began first by Andrew McIntyre in the UK and then brought to Australia by Helen Bartle.

    It’s not just a free ticket. It’s a genuine test drive, not dissimilar to what you experience if buying a new car.

    Your post also encouraged me to use the air fryer on our counter that hasn’t been in used very much.

  2. Tonia says

    March 24, 2022 at 10:03 pm

    Hi! It’s Tonia Wheeler Dyer. I was just telling my 10 year old son that he can’t write something wrong because he’s the composer. It reminded me of you. 🙂 Did I say that right? Thank you for everything that you taught me. Email me at toniadyer@aol.com

    ~Tonia

  3. Helen Lessick says

    March 27, 2022 at 1:07 pm

    I’ll reference this Doug, as I engage under-resourced communities in the work and thinking of public art.

    Our policies rely on community engagement to inform art in public places, then leave them with a one-off work. The opportunity to consistently connect with programming, partnerships and lesson plans.

    The incalculable value of community engagement … is the only way to increase viability. Bravo!

About Doug Borwick

Doug Borwick is a past President of the Board of the Association of Arts Administration Educators and was for nearly 30 years Director of the Arts Management and Not-for-Profit Management Programs at Salem College in Winston-Salem, NC. He is CEO of Outfitters4, Inc., providing management services to nonprofit organizations and ArtsEngaged providing training and consultation to artists and arts organization to help them more effectively engage with their communities. [Read More …]

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About Engaging Matters

The arts began as collective activity around the campfire, expressions of community. In a very real sense, the community owned that expression. Over time, with increasing specialization of labor, the arts– especially Western “high arts”– became … [Read More...]

Books

Community Engagement: Why and How

Building Communities, Not Audiences: The Future of the Arts in the United States Engage Now! A Guide to Making the Arts Indispensable[Purchase info below] I have to be honest, I haven’t finished it yet because I’m constantly having to digest the ‘YES’ and ‘AMEN’ moments I get from each … [Read More...]

Gard Foundation Calls for Stories

The Robert E. Gard Foundation is dedicated to fostering healthy communities through arts-based development, it is currently seeking stories from communities in which the arts have improved the lives of citizens in remarkable ways. These stories can either be full descriptions (400-900 words) with photos, video, and web links or mini stories (ca. 200 words) […]

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