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Audience Wanted

Matt Lehrman on Customer Engagement & Audience Development

The Great Hibernation is Over

February 16, 2014 by Matt Lehrman

Economists appear to have concluded that the "Great Recession" that began in December, 2007 officially ended in June, 2009. So, what shall we in the arts & cultural sector call the pro-longed period of hunkered-down existence that we've endured ever since? For more than six years, we've persevered in the face of withered philanthropy, slashed public funding, preempted corporate sponsorship and the contraction of consumer spending. We - our … [Read more...]

A Budget for “NOT MORE OF THE SAME”

February 1, 2014 by Matt Lehrman

In springtime, a nonprofit's thoughts turn to thoughts of...  BUDGET. In many organizations, the annual budget is an exercise of simply replacing the names of THIS year's performances, events or exhibitions with those of NEXT year.  Sure, we'll lower revenue expectations for similar events that under-performed this season - and we'll raise projections for events that we hope will perform better next year.  And everybody agrees to hold the … [Read more...]

“Erosion of Arts Participation” is the WRONG Headline

October 22, 2013 by Matt Lehrman

As a child, one of my favorite picture books* told the story of six field mice that visit a barn.  At the end of the day, they are completely unable to reconcile what they have observed (a cow) because each has seen it from a different perspective - left side, front, bottom, right side, back & top. The story comes to mind as I've downloaded the just-published National Endowment for the Arts' 2012 Survey of Public Participation in the … [Read more...]

“Lab Tests” Assess Health of Arts & Cultural Organizations

September 24, 2013 by Matt Lehrman

In one of my favorite Star Trek (original series) moments, Dr. McCoy eschews his abundant technology and tells a reluctant patient to open his mouth, "The machine is capable of almost anything but I'll still put my trust in a healthy set of tonsils." Today's arts & cultural organizations would be wise to do the same. While the analytic capabilities of so many websites and ticketing systems are immense, it's not unusual for arts & … [Read more...]

On Reporters and PR People

September 4, 2013 by Matt Lehrman

One of the most beloved and respected people in the arts & cultural community of Phoenix, Arizona is Kyle Lawson. Beginning in 1977, and for more than 30 years, Kyle wrote about arts and entertainment in Arizona, first at the Scottsdale Progress, then The Phoenix Gazette, and finally The Arizona Republic. He was awarded the very first Lifetime Achievement Award by the Arizona Governor's Commission on the Arts and a similar award from the … [Read more...]

Live from WAA: Thoughts from a New Perspective

August 29, 2013 by Matt Lehrman

LOS ANGELES, CA., August 29, 2013 – In a twist of fate, I’m attending this week’s Western Art Alliance (WAA) Conference in the role of artist representative for Scorpius Dance Theatre, a contemporary dance company from my home town of Phoenix, AZ.  After a decade of running a statewide service organization and NOT playing favorites among a membership of 240 Arizona arts & cultural organizations, it’s revitalizing for me to focus on the … [Read more...]

Audience Development is Retarded

August 13, 2013 by Matt Lehrman

Dumb, Invalid, Retarded, Slow, Brain- Damaged, Psycho, Crazy, Insane, Wacko, Nuts, Handicapped, Physically Challenged, "Special," Deformed, Cripple, Gimp, Spastic, Spaz, Wheelchair-bound, Lame...   Please CLICK HERE for an excellent overview of respectful disability language. The words we use matter. Vocabulary doesn't just express our beliefs.  It shapes our understanding.  Just as our imaginations are propelled by the rich concepts … [Read more...]

The 10 Commandments of Classical Music Audience-Building

July 31, 2013 by Matt Lehrman

Holly Hickman of Up Tempo Marketing delivers “Spirited Marketing for Music Organizations.”  We have been friends for several years and I have deep respect for her accomplishments in the field.  A few months ago, we started a fascinating conversation about the practical challenges of audience-building specifically for classical music organizations, which I’m grateful she has allowed me to continue here. I absolutely ADORE her 10 … [Read more...]

Will Lester: “Let the Numbers Speak for Themselves”

July 21, 2013 by Matt Lehrman

Will Lester is Vice President of Network Programs at TRG Arts, a data-driven consulting firm specializing in pricing and patron loyalty. TRG also has the distinction of managing 20 community data networks throughout the U.S. While the networks began as a way for arts organizations to share lists of patron contact information to cross-promote events, they’re now growing into a robust arts community resource, allowing for research on audience … [Read more...]

Gene Carr: “With Great Power Comes Great Responsibility”

July 16, 2013 by Matt Lehrman

With all the news of government monitoring of cell phone and Internet records, I thought it opportune to ask Gene Carr, the founder and CEO of Patron Technology to share his thoughts on the implications to the arts & cultural sector of innovations in technology, databases and more. The adage that “with great power comes great responsibility” seems appropriate for all sorts of companies that gather and manage patron databases. What advice … [Read more...]

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Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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