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Matt Lehrman on Customer Engagement & Audience Development

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Live from WAA: Thoughts from a New Perspective

August 29, 2013 by Matt Lehrman

LOS ANGELES, CA., August 29, 2013 – In a twist of fate, I’m attending this week’s Western Art Alliance (WAA) Conference in the role of artist representative for Scorpius Dance Theatre, a contemporary dance company from my home town of Phoenix, AZ.  After a decade of running a statewide service organization and NOT playing favorites among a membership of 240 Arizona arts & cultural organizations, it’s revitalizing for me to focus on the … [Read more...]

The 10 Commandments of Classical Music Audience-Building

July 31, 2013 by Matt Lehrman

Holly Hickman of Up Tempo Marketing delivers “Spirited Marketing for Music Organizations.”  We have been friends for several years and I have deep respect for her accomplishments in the field.  A few months ago, we started a fascinating conversation about the practical challenges of audience-building specifically for classical music organizations, which I’m grateful she has allowed me to continue here. I absolutely ADORE her 10 … [Read more...]

The Drive to Audience Avenue

July 15, 2013 by Matt Lehrman

Please let me invite you to visit the new and just-launched website of my company, Audience Avenue:  www.AudienceAvenue.com. If your priority is audience-building, then you'll be happy to find a central location for new ideas, practical applications, important resources and the connection of similarly interested people from throughout the arts & cultural sector.  In my hopes & dreams, this is the first step toward the idea of a Massive … [Read more...]

The Rising Ick Factor

June 12, 2013 by Matt Lehrman

This really isn't news: That credit bureaus monitor our actions and marketing agencies score our consumer propensities is well known. That we routinely sign-up for mailing lists and make all sorts of on-line purchases without bothering to even read the privacy policy, is commonly accepted. That Facebook, Google, Amazon and who-knows-how-many other on-line systems track our clicks, preferences and patterns to deliver fundamental parts … [Read more...]

Be More Entrepreneurial

June 6, 2013 by Matt Lehrman

In a recent post, I wrote, "Stakeholders are demanding that non-profit arts & cultural organizations “be more entrepreneurial” – which is, too often, code for, “figure out a way to operate in which you don’t have to keep asking us for money." Literally, of course, that would be the uncharitable meaning of the phrase. Today, let's try for a more charitable interpretation. Suppose that such stakeholders are simply pointing out the … [Read more...]

Jeff Williamson: Sustainability Through Adaptation

June 2, 2013 by Matt Lehrman

Jeff Williamson has been one of the most successful and thoughtful leaders of the Greater Phoenix arts & cultural community for as long as I've been working in the field.  A life-long conservationist, Jeff grew up on farms and spent his career trying to integrate the interests of people and nature.  He was appointed CEO/President of the Phoenix Zoo in August 1996 - and President of the Arizona Zoological Society in 2007.  In 2011 he was named … [Read more...]

Defining Our 3 Most Important Questions

February 6, 2013 by Matt Lehrman

Visiting with a colleague recently, we got to talking about what would be the THREE MOST IMPORTANT QUESTIONS that a mid-career professional in ANY sort of arts or cultural organizations should be asking. We further imagined that the process of ANSWERING such questions might serve as some sort of rite of passage for early/mid-career professionals - with the organizations that employ them expecting, supporting and respecting a staff member's … [Read more...]

Stephen Brand: “Innovation” is not “Risk”

January 8, 2013 by Matt Lehrman

In this interview, I’m delighted to introduce you to Dr. Stephen Brand, President & Chief Imagination Officer of the New Enterprise Factory.  His firm designs, launches and scales revenue-generating, mission-driven ventures. In his words, he “finds the profit in non-profits.” How do you define the word “innovation” for a non-profit organization? Is it synonymous with “risk?” It’s entrepreneurship that is synonymous with risk, not … [Read more...]

Flag on the Play: Unnecessary Arrogance

January 6, 2013 by Matt Lehrman

I'm calling a flag on the play. This is the NFL signal for Unsportsmanlike Conduct. Normally, I'd be among the first to say, "if you don't have anything nice to say, don't say anything at all." I've spent the last 18 years as a champion of Arizona's offerings of theatre, music, dance, art, festivals, culinary, science/technology and cultural attractions.  I continue to be a vigorous organizer of collaborative audience development efforts … [Read more...]

“Thank you for your Service!”

November 11, 2012 by Matt Lehrman

One of the great honors of running an organization dedicated to "audience development" has been the privilege to meet and work in partnership with the dedicated leaders of the Veteran Tickets Foundation - which is best known as VETTIX.org. (And imagine my delight to discover that this national 501c3 non-profit organization is based here in my hometown of Phoenix - less than 3 miles from my office!) Their mission:  "Give without prejudice … [Read more...]

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Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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