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Hannah Grannemann on Audience Experience

Nostalgia

Nostalgia and Familiarity Oversimplifies What Audiences Want

December 29, 2025 by Hannah Grannemann Leave a Comment

person holding coffee filled mug with a blanket

I have no illusions that a New York Times feature in the Theater section will be able to tell the full story of the incredibly far-reaching theater sector, but I bristled more than usual at a recent New York Times article that profiles Milwaukee Repertory Theater and Gulfshore Playhouse as regional theaters that are “defying the odds”. The article sets out to prove that success comes from leaning into familiar, upbeat programming and seeing strong attendance and financial results. Given the … [Read more...] about Nostalgia and Familiarity Oversimplifies What Audiences Want

From Village Voice to TikTok: Rethinking How Audiences Discover Art

August 12, 2025 by Hannah Grannemann 5 Comments

unknown person reading magazine

Like clockwork, every couple of weeks or more, I see artists lamenting the need to promote themselves in the current fractured media environment, mostly complaining about how much time it takes. I get it (and I’ve written about it on this blog before). Let's reframe that perspective—both by reminding ourselves of what really existed when a few media outlets held more power over the arts, and by pushing back against the learned helplessness I see all around us when it comes to connecting with … [Read more...] about From Village Voice to TikTok: Rethinking How Audiences Discover Art

A Christmas Carol as an Arts Marketing Parable

December 22, 2024 by Hannah Grannemann Leave a Comment

Dark blue door with a door knocker and a Christmas decoration with pine cones

The marketing plan was dead, to begin with. There is no doubt whatever about that. You're the marketing director of a theater. It was your plan, but you knew it was dead. It's a Wednesday afternoon and the mid-week matinee happening in the theater two floors down was half-full. You can hear over the monitors the actors trying desperately to get the audience to laugh, but it just wasn’t working. You check the sales dashboard in your CRM and the social media accounts. Your Instagram post … [Read more...] about A Christmas Carol as an Arts Marketing Parable

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About Hannah

Associate Professor of Arts Administration at the University of North Carolina at Greensboro (UNCG). More about Hannah can be found at hannahgrannemann.com. Her forthcoming book on nonprofit fundraising will be published by the Columbia Business School Publishing imprint of Columbia University … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • I didn’t want to be right: Kennedy Center closing for two years February 1, 2026
  • Nostalgia and Familiarity Oversimplifies What Audiences Want December 29, 2025
  • Show the Miles, Not Just the Medal November 3, 2025
  • When to Hold, When to Fold, When to Play a Different Game September 7, 2025
  • From Village Voice to TikTok: Rethinking How Audiences Discover Art August 12, 2025

Recent Comments

  • Ralph Curry on I didn’t want to be right: Kennedy Center closing for two years
  • MARTHA FRANCES HILLEY on I didn’t want to be right: Kennedy Center closing for two years
  • Hannah Grannemann on I didn’t want to be right: Kennedy Center closing for two years
  • Tom Barone on I didn’t want to be right: Kennedy Center closing for two years
  • Paul on I didn’t want to be right: Kennedy Center closing for two years

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