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Hannah Grannemann on Audience Experience

I didn’t want to be right: Kennedy Center closing for two years

February 1, 2026 by Hannah Grannemann 9 Comments

Photo of the Kennedy Center at dusk with Pride lights glowing

Last June I wrote here on this blog that President Trump and the leaders he installed at the Kennedy Center might temporarily close the Center using the excuse of renovations, when the real reason for closing or pausing programming would be in response to the embarrassment of cratering sales due to protesting audiences.Tonight, President Trump announced that he was doing just what I feared: closing the Kennedy Center for 2 years for renovations.When I wrote my post, I thought was a pretty … [Read more...] about I didn’t want to be right: Kennedy Center closing for two years

Nostalgia and Familiarity Oversimplifies What Audiences Want

December 29, 2025 by Hannah Grannemann Leave a Comment

person holding coffee filled mug with a blanket

I have no illusions that a New York Times feature in the Theater section will be able to tell the full story of the incredibly far-reaching theater sector, but I bristled more than usual at a recent New York Times article that profiles Milwaukee Repertory Theater and Gulfshore Playhouse as regional theaters that are “defying the odds”. The article sets out to prove that success comes from leaning into familiar, upbeat programming and seeing strong attendance and financial results. Given the … [Read more...] about Nostalgia and Familiarity Oversimplifies What Audiences Want

Show the Miles, Not Just the Medal

November 3, 2025 by Hannah Grannemann Leave a Comment

I didn’t run the New York City Marathon yesterday, but I felt like I was standing on the sidelines cheering just like thousands of New Yorkers —thanks to a young woman on TikTok who made me care about her race as if it were my own. Content creator Amanda Luckie set a huge goal for herself: to cut two hours off her marathon time. For months, she shared every long run, injury recovery, and tough speed workout with her followers. On race day, she didn’t hit her goal; she shaved off forty minutes … [Read more...] about Show the Miles, Not Just the Medal

When to Hold, When to Fold, When to Play a Different Game

September 7, 2025 by Hannah Grannemann 2 Comments

person playing poker

Leading an arts organization right now can feel like sitting at a blackjack table on a bad night. The stakes are high, the cards aren’t great, and the audience—the one group you can’t bluff—can see every move you make. When to Hold (on to your values) All we really have with our audiences is trust. That’s why the Smithsonian needs to hold its independence like a winning hand. No bluffing needed – smile, look the other players directly in the eye and let them know you’ve got a winning hand. … [Read more...] about When to Hold, When to Fold, When to Play a Different Game

From Village Voice to TikTok: Rethinking How Audiences Discover Art

August 12, 2025 by Hannah Grannemann 5 Comments

unknown person reading magazine

Like clockwork, every couple of weeks or more, I see artists lamenting the need to promote themselves in the current fractured media environment, mostly complaining about how much time it takes. I get it (and I’ve written about it on this blog before). Let's reframe that perspective—both by reminding ourselves of what really existed when a few media outlets held more power over the arts, and by pushing back against the learned helplessness I see all around us when it comes to connecting with … [Read more...] about From Village Voice to TikTok: Rethinking How Audiences Discover Art

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About Hannah

Associate Professor of Arts Administration at the University of North Carolina at Greensboro (UNCG). More about Hannah can be found at hannahgrannemann.com. Her forthcoming book on nonprofit fundraising will be published by the Columbia Business School Publishing imprint of Columbia University … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • I didn’t want to be right: Kennedy Center closing for two years February 1, 2026
  • Nostalgia and Familiarity Oversimplifies What Audiences Want December 29, 2025
  • Show the Miles, Not Just the Medal November 3, 2025
  • When to Hold, When to Fold, When to Play a Different Game September 7, 2025
  • From Village Voice to TikTok: Rethinking How Audiences Discover Art August 12, 2025

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