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Hannah Grannemann on Audience Experience

Strategy

Show the Miles, Not Just the Medal

November 3, 2025 by Hannah Grannemann Leave a Comment

I didn’t run the New York City Marathon yesterday, but I felt like I was standing on the sidelines cheering just like thousands of New Yorkers —thanks to a young woman on TikTok who made me care about her race as if it were my own. Content creator Amanda Luckie set a huge goal for herself: to cut two hours off her marathon time. For months, she shared every long run, injury recovery, and tough speed workout with her followers. On race day, she didn’t hit her goal; she shaved off forty minutes … [Read more...] about Show the Miles, Not Just the Medal

When to Hold, When to Fold, When to Play a Different Game

September 7, 2025 by Hannah Grannemann 2 Comments

person playing poker

Leading an arts organization right now can feel like sitting at a blackjack table on a bad night. The stakes are high, the cards aren’t great, and the audience—the one group you can’t bluff—can see every move you make. When to Hold (on to your values) All we really have with our audiences is trust. That’s why the Smithsonian needs to hold its independence like a winning hand. No bluffing needed – smile, look the other players directly in the eye and let them know you’ve got a winning hand. … [Read more...] about When to Hold, When to Fold, When to Play a Different Game

From Village Voice to TikTok: Rethinking How Audiences Discover Art

August 12, 2025 by Hannah Grannemann 5 Comments

unknown person reading magazine

Like clockwork, every couple of weeks or more, I see artists lamenting the need to promote themselves in the current fractured media environment, mostly complaining about how much time it takes. I get it (and I’ve written about it on this blog before). Let's reframe that perspective—both by reminding ourselves of what really existed when a few media outlets held more power over the arts, and by pushing back against the learned helplessness I see all around us when it comes to connecting with … [Read more...] about From Village Voice to TikTok: Rethinking How Audiences Discover Art

Kennedy Center audiences vote with their feet. What happens next?

June 4, 2025 by Hannah Grannemann 7 Comments

Photo of the Kennedy Center at dusk with Pride lights glowing

Boycotting is alive and well as a protest tactic. Based on ticket sales figures leaked to The Washington Post, Kennedy Center audiences are voting with their feet and staying away. Sales appear to be cratering. Here's the damage: The Center’s constituent arts organizations are suffering as well, with the National Symphony Orchestra’s subscriptions down 28% and the Washington National Opera down 25%. It’s just two weeks into the subscription campaign, but the staffer who provided the … [Read more...] about Kennedy Center audiences vote with their feet. What happens next?

It’s all about the Vibes: Lessons from the election for arts marketers

October 29, 2024 by Hannah Grannemann Leave a Comment

What can we learn about arts marketing from how people consume information about elections? Here are three observations: The 2024 Presidential election has been called the “vibes election”. Believe me, I wish people didn't just vote based on vibes and everyone spent serious time looking at high quality, factual information to inform their vote. But looking at the reality of how some people consume information, let's see what we in the arts can do to get more people in to experience art so … [Read more...] about It’s all about the Vibes: Lessons from the election for arts marketers

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About Hannah

Associate Professor of Arts Administration at the University of North Carolina at Greensboro (UNCG). She began writing for ArtsJournal.com in 2020 as a guest editor on Lynne Conner's blog We the Audience and began writing Row X in 2021. More about Hannah can be found at hannahgrannemann.com. In … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • Show the Miles, Not Just the Medal November 3, 2025
  • When to Hold, When to Fold, When to Play a Different Game September 7, 2025
  • From Village Voice to TikTok: Rethinking How Audiences Discover Art August 12, 2025
  • Opera Philadelphia, $11 tickets, and a predictable outcome June 18, 2025
  • Kennedy Center audiences vote with their feet. What happens next? June 4, 2025

Recent Comments

  • Hannah Grannemann on When to Hold, When to Fold, When to Play a Different Game
  • R. Lewis on When to Hold, When to Fold, When to Play a Different Game
  • Hannah Grannemann on From Village Voice to TikTok: Rethinking How Audiences Discover Art
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