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Hannah Grannemann on Audience Experience

Interpretation

Nostalgia and Familiarity Oversimplifies What Audiences Want

December 29, 2025 by Hannah Grannemann Leave a Comment

person holding coffee filled mug with a blanket

I have no illusions that a New York Times feature in the Theater section will be able to tell the full story of the incredibly far-reaching theater sector, but I bristled more than usual at a recent New York Times article that profiles Milwaukee Repertory Theater and Gulfshore Playhouse as regional theaters that are “defying the odds”. The article sets out to prove that success comes from leaning into familiar, upbeat programming and seeing strong attendance and financial results. Given the … [Read more...] about Nostalgia and Familiarity Oversimplifies What Audiences Want

5 reasons declining media coverage of the arts isn’t the problem

February 29, 2024 by Hannah Grannemann 6 Comments

At the end of a long list about why audiences are shrinking, a burned out, defeated arts manager's last bit of ire will be directed at the declining arts coverage in the mainstream media. It will be the final gasp of their venting session. Then their voice will trail off, they’ll throw up their hands, and reach for their glass of bourbon.  An anecdote from an artistic director of a “struggling theater in Florida” was the centerpiece of a story by Cara Joy David’s latest piece for Broadway … [Read more...] about 5 reasons declining media coverage of the arts isn’t the problem

Nonprofit theater is in crisis. Want to know what the “dropped out” audience thinks? Read the comments

July 26, 2023 by Hannah Grannemann Leave a Comment

Theater leaders, Board members, and arts marketing experts have been the featured characters in the recent flurry of articles and opinion pieces about the crisis in the American nonprofit theater*. This makes sense, since these articles focus on how the theater institutions are responding to reduced audience demand and the resulting financial pressures. How can we find out what the audience thinks? There’s one source right at our fingertips: the comments section. These three pieces**: 1) … [Read more...] about Nonprofit theater is in crisis. Want to know what the “dropped out” audience thinks? Read the comments

Forgetting Taylor Swift

June 19, 2023 by Hannah Grannemann Leave a Comment

For all the anticipation and excitement around Taylor Swift’s Eras tour this summer, fans have been reporting something strange. They can’t remember the show. Time and Psychology Today wrote articles about the phenomenon of Taylor Swift fans forgetting the experience of attending the concert itself. In the Time article, Ewan McNay, a psychology professor at SUNY Albany, attributes the phenomenon to the fans’ brains producing too much norepinephrine, as happens when we get too emotionally … [Read more...] about Forgetting Taylor Swift

“I don’t get it.” Or, The Mystery of the Orange Statues

March 14, 2022 by Hannah Grannemann 3 Comments

Woman looks at a painting in a gallery

Clicking through Facebook last month, I saw a photo of bright orange statues on a lush green lawn. 120 orange statues of women in STEM fields were going to be exhibited in the Smithsonian Gardens during March for Women’s History Month, an AP story by Ashraf Khalil read. My analytical mind kicked in and thoughts tumbled. First: “Why are they orange?” Second: “Is there a reason?” Then: “Surely there’s a reason. Bright orange wouldn’t have been chosen without a reason. Was it a … [Read more...] about “I don’t get it.” Or, The Mystery of the Orange Statues

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About Hannah

Associate Professor of Arts Administration at the University of North Carolina at Greensboro (UNCG). She began writing for ArtsJournal.com in 2020 as a guest editor on Lynne Conner's blog We the Audience and began writing Row X in 2021. More about Hannah can be found at hannahgrannemann.com. In … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • Nostalgia and Familiarity Oversimplifies What Audiences Want December 29, 2025
  • Show the Miles, Not Just the Medal November 3, 2025
  • When to Hold, When to Fold, When to Play a Different Game September 7, 2025
  • From Village Voice to TikTok: Rethinking How Audiences Discover Art August 12, 2025
  • Opera Philadelphia, $11 tickets, and a predictable outcome June 18, 2025

Recent Comments

  • Hannah Grannemann on When to Hold, When to Fold, When to Play a Different Game
  • R. Lewis on When to Hold, When to Fold, When to Play a Different Game
  • Hannah Grannemann on From Village Voice to TikTok: Rethinking How Audiences Discover Art
  • Hannah Grannemann on From Village Voice to TikTok: Rethinking How Audiences Discover Art
  • animasi on From Village Voice to TikTok: Rethinking How Audiences Discover Art

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