Leading an arts organization right now can feel like sitting at a blackjack table on a bad night. The stakes are high, the cards aren’t great, and the audience—the one group you can’t bluff—can see every move you make. When to Hold (on to your values) All we really have with our audiences is trust. That’s why the Smithsonian needs to hold its independence like a winning hand. No bluffing needed – smile, look the other players directly in the eye and let them know you’ve got a winning hand. … [Read more...] about When to Hold, When to Fold, When to Play a Different Game
Engagement
From Village Voice to TikTok: Rethinking How Audiences Discover Art
Like clockwork, every couple of weeks or more, I see artists lamenting the need to promote themselves in the current fractured media environment, mostly complaining about how much time it takes. I get it (and I’ve written about it on this blog before). Let's reframe that perspective—both by reminding ourselves of what really existed when a few media outlets held more power over the arts, and by pushing back against the learned helplessness I see all around us when it comes to connecting with … [Read more...] about From Village Voice to TikTok: Rethinking How Audiences Discover Art
Opera Philadelphia, $11 tickets, and a predictable outcome
I write regularly on my website hannahgrannemann.com and also on LinkedIn. Find me there, too, and thanks for reading Row X! What happens when opera tickets suddenly drop in price? Spoiler alert: we know exactly what will happen. Opera Philadelphia offered $11 ticket initiative from the 2024-25 season, where they're offering pay-what-you-can tickets, starting at $11. The result? Ticket sales surged by more than 25% compared to previous seasons. The diversity of the audience … [Read more...] about Opera Philadelphia, $11 tickets, and a predictable outcome
A Christmas Carol as an Arts Marketing Parable
The marketing plan was dead, to begin with. There is no doubt whatever about that. You're the marketing director of a theater. It was your plan, but you knew it was dead. It's a Wednesday afternoon and the mid-week matinee happening in the theater two floors down was half-full. You can hear over the monitors the actors trying desperately to get the audience to laugh, but it just wasn’t working. You check the sales dashboard in your CRM and the social media accounts. Your Instagram post … [Read more...] about A Christmas Carol as an Arts Marketing Parable
Row X Wrapped
Everyone's seeing their end of year summaries of their year in music listening on their Spotify Wrapped or Apple Music Replays this week. It's a fun feature that these companies do each year, a great engagement point for those companies and their customers. I've also seen some arts organizations building on the trend with their own Wrapped features, like Blumenthal Arts in Charlotte, NC, that highlighted the highest attended shows, and the top selling drink from their concessions stands (the … [Read more...] about Row X Wrapped