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Hannah Grannemann on Audience Experience

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Show the Miles, Not Just the Medal

November 3, 2025 by Hannah Grannemann Leave a Comment

I didn’t run the New York City Marathon yesterday, but I felt like I was standing on the sidelines cheering just like thousands of New Yorkers —thanks to a young woman on TikTok who made me care about her race as if it were my own. Content creator Amanda Luckie set a huge goal for herself: to cut two hours off her marathon time. For months, she shared every long run, injury recovery, and tough speed workout with her followers. On race day, she didn’t hit her goal; she shaved off forty minutes … [Read more...] about Show the Miles, Not Just the Medal

From Village Voice to TikTok: Rethinking How Audiences Discover Art

August 12, 2025 by Hannah Grannemann 5 Comments

unknown person reading magazine

Like clockwork, every couple of weeks or more, I see artists lamenting the need to promote themselves in the current fractured media environment, mostly complaining about how much time it takes. I get it (and I’ve written about it on this blog before). Let's reframe that perspective—both by reminding ourselves of what really existed when a few media outlets held more power over the arts, and by pushing back against the learned helplessness I see all around us when it comes to connecting with … [Read more...] about From Village Voice to TikTok: Rethinking How Audiences Discover Art

A Christmas Carol as an Arts Marketing Parable

December 22, 2024 by Hannah Grannemann Leave a Comment

Dark blue door with a door knocker and a Christmas decoration with pine cones

The marketing plan was dead, to begin with. There is no doubt whatever about that. You're the marketing director of a theater. It was your plan, but you knew it was dead. It's a Wednesday afternoon and the mid-week matinee happening in the theater two floors down was half-full. You can hear over the monitors the actors trying desperately to get the audience to laugh, but it just wasn’t working. You check the sales dashboard in your CRM and the social media accounts. Your Instagram post … [Read more...] about A Christmas Carol as an Arts Marketing Parable

Row X Wrapped

December 6, 2024 by Hannah Grannemann Leave a Comment

purple headphones on an orange background with the text Row X Wrapped

Everyone's seeing their end of year summaries of their year in music listening on their Spotify Wrapped or Apple Music Replays this week. It's a fun feature that these companies do each year, a great engagement point for those companies and their customers. I've also seen some arts organizations building on the trend with their own Wrapped features, like Blumenthal Arts in Charlotte, NC, that highlighted the highest attended shows, and the top selling drink from their concessions stands (the … [Read more...] about Row X Wrapped

5 reasons declining media coverage of the arts isn’t the problem

February 29, 2024 by Hannah Grannemann 6 Comments

At the end of a long list about why audiences are shrinking, a burned out, defeated arts manager's last bit of ire will be directed at the declining arts coverage in the mainstream media. It will be the final gasp of their venting session. Then their voice will trail off, they’ll throw up their hands, and reach for their glass of bourbon.  An anecdote from an artistic director of a “struggling theater in Florida” was the centerpiece of a story by Cara Joy David’s latest piece for Broadway … [Read more...] about 5 reasons declining media coverage of the arts isn’t the problem

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About Hannah

Associate Professor of Arts Administration at the University of North Carolina at Greensboro (UNCG). She began writing for ArtsJournal.com in 2020 as a guest editor on Lynne Conner's blog We the Audience and began writing Row X in 2021. More about Hannah can be found at hannahgrannemann.com. In … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • Show the Miles, Not Just the Medal November 3, 2025
  • When to Hold, When to Fold, When to Play a Different Game September 7, 2025
  • From Village Voice to TikTok: Rethinking How Audiences Discover Art August 12, 2025
  • Opera Philadelphia, $11 tickets, and a predictable outcome June 18, 2025
  • Kennedy Center audiences vote with their feet. What happens next? June 4, 2025

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