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Hannah Grannemann on Audience Experience

Hannah Grannemann

Kennedy Center audiences vote with their feet. What happens next?

June 4, 2025 by Hannah Grannemann 2 Comments

Photo of the Kennedy Center at dusk with Pride lights glowing

Boycotting is alive and well as a protest tactic. Based on ticket sales figures leaked to The Washington Post, Kennedy Center audiences are voting with their feet and staying away. Sales appear to be cratering. Here's the damage: The Center’s constituent arts organizations are suffering as well, with the National Symphony Orchestra’s subscriptions down 28% and the Washington National Opera down 25%. It’s just two weeks into the subscription campaign, but the staffer who provided the … [Read more...] about Kennedy Center audiences vote with their feet. What happens next?

A Christmas Carol as an Arts Marketing Parable

December 22, 2024 by Hannah Grannemann Leave a Comment

Dark blue door with a door knocker and a Christmas decoration with pine cones

The marketing plan was dead, to begin with. There is no doubt whatever about that. You're the marketing director of a theater. It was your plan, but you knew it was dead. It's a Wednesday afternoon and the mid-week matinee happening in the theater two floors down was half-full. You can hear over the monitors the actors trying desperately to get the audience to laugh, but it just wasn’t working. You check the sales dashboard in your CRM and the social media accounts. Your Instagram post … [Read more...] about A Christmas Carol as an Arts Marketing Parable

Row X Wrapped

December 6, 2024 by Hannah Grannemann Leave a Comment

purple headphones on an orange background with the text Row X Wrapped

Everyone's seeing their end of year summaries of their year in music listening on their Spotify Wrapped or Apple Music Replays this week. It's a fun feature that these companies do each year, a great engagement point for those companies and their customers. I've also seen some arts organizations building on the trend with their own Wrapped features, like Blumenthal Arts in Charlotte, NC, that highlighted the highest attended shows, and the top selling drink from their concessions stands (the … [Read more...] about Row X Wrapped

It’s all about the Vibes: Lessons from the election for arts marketers

October 29, 2024 by Hannah Grannemann Leave a Comment

What can we learn about arts marketing from how people consume information about elections? Here are three observations: The 2024 Presidential election has been called the “vibes election”. Believe me, I wish people didn't just vote based on vibes and everyone spent serious time looking at high quality, factual information to inform their vote. But looking at the reality of how some people consume information, let's see what we in the arts can do to get more people in to experience art so … [Read more...] about It’s all about the Vibes: Lessons from the election for arts marketers

Imagine if the arts were funded with $27 donations

August 5, 2024 by Hannah Grannemann 6 Comments

People watching an outdoor performance. Photo by Samantha Gades.

In a recent New York Times article, Barry Edelstein, Artistic Director of The Old Globe, a large nonprofit theater in San Diego, gave a quote that caught my eye. He said, "We’re not going to solve the structural financial problems facing the sector through Bernie Sanders-style $27 contributions. It’s going to take really significant infusions at the scale that Roy is doing them.” The person that Edelstein is talking about is Roy Cockrum. The Roy Cockrum Foundation has quickly … [Read more...] about Imagine if the arts were funded with $27 donations

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About Hannah

Assistant Professor and Director of the Arts Administration Program at the University of North Carolina at Greensboro (UNCG). She began writing for ArtsJournal.com in 2020 as a guest editor on Lynne Conner's blog We the Audience and began writing Row X in 2021. More about Hannah can be … [more] about About Hannah Grannemann

About Row X

White iPhone with QR Code, ArtsJournal Logo and Row X

Row X is where audience experience meets artistic practice and business strategy of arts organizations. The goal of the blog is to explore the sweet spot where these three interests overlap. Audience experience is often seen as the purview of the marketing department until the point that the … [more] about About Row X

Recent Posts

  • Kennedy Center audiences vote with their feet. What happens next? June 4, 2025
  • A Christmas Carol as an Arts Marketing Parable December 22, 2024
  • Row X Wrapped December 6, 2024
  • It’s all about the Vibes: Lessons from the election for arts marketers October 29, 2024
  • Imagine if the arts were funded with $27 donations August 5, 2024

Recent Comments

  • Carlos on Kennedy Center audiences vote with their feet. What happens next?
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  • Hannah Grannemann on Imagine if the arts were funded with $27 donations
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  • Hannah Grannemann on Imagine if the arts were funded with $27 donations

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