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Matt Lehrman on Customer Engagement & Audience Development

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Resilience: The Spirit of 9/12

February 2, 2017 by Matt Lehrman

On September 12, 2001, the theater was dark, the museum galleries were empty and the phones didn't ring.  I was a shared-services marketing director then - with responsibilities to sell subscriptions and single tickets at the dawn of the Scottsdale Center for the Performing Arts' new season as well as to launch the new season of the not-quite-2-year-old Scottsdale Museum of Contemporary Art. We remember the fear and uncertainty of 9/11. … [Read more...]

When You’ve Got “The Big Mo”

October 11, 2011 by Matt Lehrman

Arizona Republic, October 9, 2011Last weekend, the Arizona Diamondbacks completed an unexpected (but highly entertaining) worst-to-first season transformation.  Though they exited in the first round of the Major League Baseball playoffs, they left the field with undeniable momentum that will carry their ticket sales strongly into next year. Let's face it, there's real audience development power in being able to combine a full page and … [Read more...]

Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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