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Matt Lehrman on Customer Engagement & Audience Development

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Your Mood is Understandable but Unacceptable

February 17, 2017 by Matt Lehrman

I haven't worn a Mood Ring since the late 1970's but it's time for that fad to return. I know, I know...  they never really worked all that well.  Regardless of how I was feeling inside (and as a teenager, well, you know...) the color remained a murky green. Still, I recall how friends would playfully grab each other's hands and exclaim, "Let's see how you're feeling!" So go ahead and slip an imaginary mood ring on your finger right now. … [Read more...]

When You’ve Got “The Big Mo”

October 11, 2011 by Matt Lehrman

Arizona Republic, October 9, 2011Last weekend, the Arizona Diamondbacks completed an unexpected (but highly entertaining) worst-to-first season transformation.  Though they exited in the first round of the Major League Baseball playoffs, they left the field with undeniable momentum that will carry their ticket sales strongly into next year. Let's face it, there's real audience development power in being able to combine a full page and … [Read more...]

Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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