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Matt Lehrman on Customer Engagement & Audience Development

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What is Audience Engagement? (Part 2)

November 4, 2015 by Matt Lehrman

It’s commonplace to talk about the need for “audience engagement” – but what does the term actually mean? Let's pick up from yesterday's discussion... Here again, I’m delighted (and grateful) to offer the insights of respected friends and colleagues on this question: What is the meaning of the word “engagement”?  And how does an arts organization know if it is succeeding? ————- Doug McLennan - Founder & Editor of … [Read more...]

What is Audience Engagement? (Part 1)

November 3, 2015 by Matt Lehrman

It's commonplace to talk about the need for "audience engagement" - but what does the term actually mean? And how does an arts/cultural organization know if its succeeding? Perhaps it's an intentionally amorphous concept - akin to Supreme Court justice Potter Stewart's famous characterization of the nature of pornography: “I know it when I see it.” Or perhaps it's best considered an aspirational notion -  sacred words etched into mission … [Read more...]

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Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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