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A Single Customer Promise?

Program-level positioning statements

There is a question we get all the time in our Strategic Marketing seminar: should an organization be able to create a single positioning statement for the entire organization to summarize its value promise, or should it have a collection of positioning statements for different programs and target audiences? This always leads to interesting discussion but I've never felt we had a galvanizing way to answer the question. Earlier this week, Gail Crider and I were working on the design for a program in cultural entrepreneurship for a potential … [Read more...]

The Competing Values Framework

Competing Values Framework

Stop me if you’ve heard this before: We’re looking for new ways of doing things. We are a highly collaborative organization. Our work is dictated by process. Our staff is goal-oriented. We’ve all likely made at least one of these statements, each of which are indicative of an implicit value contained within our organizations’ cultures. The issue, however, is that some of these values are in opposition to each other. So, while we may have said these things, hopefully it was not in the same breath. Welcome to the world of the … [Read more...]

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