"Effective governance by the board of a nonprofit organization is a rare and unnatural act. " This article describes how to leverage the collective knowledge and networks of your board of directors so they are able to provide your organization with the strategic direction and support it needs. The New Work of the Nonprofit Board - Harvard Business Review. … [Read more...]
The case for behavioral strategy – McKinsey Quarterly – Strategy – Strategic Thinking
This is a really interesting interactive feature on the cognitive biases that most impact decision-making in organizations. By analyzing the top 5 biases listed and their components, leaders will be able to recognize these issues in their own organizations and develop processes to address them. The case for behavioral strategy - McKinsey Quarterly - Strategy - Strategic Thinking. … [Read more...]
The Outside-In Approach to Customer Service — HBS Working Knowledge
An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric. The Outside-In Approach to Customer Service — HBS Working Knowledge. … [Read more...]