This is not a new article, but Alan Brown reminded me of its value recently. Worth a read as we think about the purpose of the arts in society. Mission Unaccomplished - Sara Robinson + Teo Greenstreet (2007). … [Read more...]
Design Thinking for Social Innovation | Stanford Social Innovation Review
Although the article focuses on the use of design thinking for tackling systemic social problems, it highlights many ideas that could help any organization become more innovative and responsive to their customer and environment, including: - background on design thinking - strategies for identifying community needs - suggestions for more innovative idea generation Design Thinking for Social Innovation | Stanford Social Innovation Review. … [Read more...]
The Cost of Information Sharing in Philanthropy | Tactical Philanthropy
The argument here is that there isn't -- and shouldn't be -- any conflict in the not-for-profit sector between the social benefit and the personal gain from information and intellectual property. Why? Because the not-for-profit professional's goal *is* social benefit, and therefore the professional wants to and must give away all information so society can do the most with it. Those who do otherwise are engaging in "a form of corruption," as stated in one of the comments. I think the argument made in this piece is incomplete (email me if … [Read more...]
Career Navigation for Working Learners
This position paper sketches out a system to support career development in our contemporary economy, where careers no longer consist of "climbing the corporate ladder" in a company. The focus is on supporting low wage workers and on government solutions, but in many ways the challenges are the same for working professionals. How clear and intentional are each of us about our goals, our current skills, how we will fill the gaps, and our strategies for reaching our goals? Career Navigation for Working Learners . … [Read more...]
The Outside-In Approach to Customer Service — HBS Working Knowledge
An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric. The Outside-In Approach to Customer Service — HBS Working Knowledge. … [Read more...]
Making emotional case for change interview with Chip Heath – McKinsey Quarterly – Organization – Change Management
An interesting perspective on bringing about change in your organization by appealing to more than just logic. Making emotional case for change interview with Chip Heath - McKinsey Quarterly - Organization - Change Management. … [Read more...]