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Creating a Customer-Centric Business

September 23, 2010 by Jessica Burshell Leave a Comment

Professor Ranjay Gulati of Harvard Business School discusses how organizations can become more customer (or audience)-centric and why this is a critical time for them to do so.

YouTube – Creating a Customer-Centric Business.

Filed Under: Reading List, Videos Tagged With: customer centric, Ranjay Gulati, strategy

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