An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric.
The Outside-In Approach to Customer Service — HBS Working Knowledge.
An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric.
The Outside-In Approach to Customer Service — HBS Working Knowledge.
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