“…The bottom is falling out of the way performing arts organizations do business.… People's short-term buying habits have made revenue unpredictable and precarious. This has forced performing arts companies to rethink how they allocate marketing dollars, plan their seasons and approach customer service...” New York Times, October 16, 2002 “You see,” I excitedly exclaimed to my CEO at our regular weekly meeting on the morning of … [Read more...]
Learning to Live in a Post-Strategic World
This was supposed to be a book. I should have known better. Every time I think I’ve mastered something, events conspire to remind me that there is (so much) more that I still don’t understand. An experienced hiker (which I’m not) would have understood this immediately. Having approached a mountain first seen from a distance and then having climbed to its summit, the experienced hiker would have expected the view to reveal so many MORE … [Read more...]