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Matt Lehrman on Customer Engagement & Audience Development

SWOT + What?

January 9, 2017 by Matt Lehrman

The SWOT analysis is a well-known and highly valuable tool for strategic planning.

  • Strengths – What do we do better than others?
  • Weaknesses – What could we improve (or what should we avoid)?
  • Opportunities – What new ideas deserve to be explored?
  • Threats – What challenges may interfere with our plans?

To understand what’s “internal” to our organizations, we study the assessment of our own strengths & weaknesses.  The examination of opportunities & threats reveals the “external” environment in which our organizations exist.

Yet, I’ve found that there are four additional questions that deserve to be asked whenever undertaking a SWOT analysis:

  • What is Sacred? – Strategic planning has the potential to be wildly creative and bold.  But before we talk about any of that, what should be considered to be sacred and unchangeable?
  • What would be Wonderful? – What is something we might accomplish that would bring significant value to our audiences, stakeholders and community?
  • What are we Over?  What beliefs, practices or projects are we prepared to conclude, terminate, end and be done with?
  • Who should be on our Team? – What other people, organizations and companies share our objectives and values?  How might we involve them in our strategic planning process?

It’s helpful to think of these as the SECOND SWOT analysis – and they inspire us to see the world in less binary ways than traditional SWOT.

  • Sacred – Reaffirms the essential core of an organization’s mission.
  • Wonderful – Ignites the imagination for all that’s possible.
  • Over – Creates the capacity needed to adjust and advance in new directions
  • Team – Recognizes that the virtue of a strategic plan is not just its ideas, but also the ability to marshal the people and resources necessary to accomplish them.

The next time someone asks for a SWOT analysis, I invite you to “double down” with the Second SWOT.  I bet you’ll find it especially valuable.

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Filed Under: best practices, leadership, strategy, value

About Matt Lehrman

From a 20+ year career in nonprofit management, Matt Lehrman founded Social Prosperity Partners, a practice devoted to uniting leaders in endeavors of great imagination and initiative. He has consulted and presented workshops on donor & stakeholder engagement, audience development, civic engagement, and loyalty & customer engagement throughout the US and UK.

Comments

  1. John C Little says

    January 10, 2017 at 2:17 pm

    Matt—As always, insightful, informative, amusing but most importantly…useful. Hope to see more of these pearls revealed and shared over the next year.

Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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