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Matt Lehrman on Customer Engagement & Audience Development

When You’ve Got “The Big Mo”

October 11, 2011 by Matt Lehrman

Arizona Republic, October 9, 2011

Last weekend, the Arizona Diamondbacks completed an unexpected (but highly entertaining) worst-to-first season transformation.  Though they exited in the first round of the Major League Baseball playoffs, they left the field with undeniable momentum that will carry their ticket sales strongly into next year.

Let’s face it, there’s real audience development power in being able to combine a full page and heartfelt “Thank You Fans!” ad with a message that sells next year’s season tickets.  

On the field and in the box office, sports teams truly appreciate and respect the power of MOMENTUM.

Does that translate to the arts & cultural sector?  I wonder.  Will you help me find out?

These are, of course, tough times for many.  So let’s challenge ourselves to find a big bunch of great examples of arts & cultural organizations that, despite the odds, are taking action today in ways that will generate momentum for the future.  Do you KNOW such an organization?  Are you WITH such an organization?

Let’s compile that list together – right here! 

Please let me invite you to LEAVE A COMMENT on this blog post (e-mail subscribers click here) and for each organization offer ONE practical insight into what they/you are doing to appreciate and respect the power of momentum.  (Be sure to introduce yourself and the organization!)  What we really want to know is this:  What is a worthwhile effort that you can make NOW that will carry your organization forward STRONGLY into your next season?

Sometimes a major transformation hinges on finding the spark of momentum.  Let’s find and showcase some right now!

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Filed Under: best practices, morale Tagged With: arts, arts marketing, best practices, momentum, morale, sports

About Matt Lehrman

From a 20+ year career in nonprofit management, Matt Lehrman founded Social Prosperity Partners, a practice devoted to uniting leaders in endeavors of great imagination and initiative. He has consulted and presented workshops on donor & stakeholder engagement, audience development, civic engagement, and loyalty & customer engagement throughout the US and UK.

Matt Lehrman

A passion for loyalty and customer engagement runs through Matt Lehrman’s 30-year career in corporate sales and marketing, non-profit management, and as a champion for audience development in the arts and cultural sector. [Read More …]

About Audience Wanted

Audiences, they're not just for arts & cultural organizations anymore. My favorite part of any show or concert takes place precisely when the houselights dim and the curtain rises.  It's at that remarkable moment that an assembly of individuals … [Read More...]

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