Relinquishing Control

photo: Keith Winsten

Editor’s note: As part of our blog event for The Summit at Sundance, we have invited participants in The Chief Executive Program to frame each of our problems to solve. Here, Keith Winsten takes on the problem: Engage users/customers/stakeholders as true collaborators in shaping an institution's agenda. Across many types of experiences, from retail to food to leisure, consumers are demanding more and more customization.  And the rise of smart phones and other handheld digital media devices have made this customization available in real time. … [Read more...]