{"id":70,"date":"2010-03-10T15:46:22","date_gmt":"2010-03-10T15:46:22","guid":{"rendered":"http:\/\/www.artstrategies.org\/tools\/readinglist\/?p=70"},"modified":"2010-03-10T15:46:22","modified_gmt":"2010-03-10T15:46:22","slug":"the-outside-in-approach-to-customer-service-hbs-working-knowledge","status":"publish","type":"post","link":"https:\/\/www.artsjournal.com\/fieldnotes\/2010\/03\/the-outside-in-approach-to-customer-service-hbs-working-knowledge\/","title":{"rendered":"The Outside-In Approach to Customer Service \u2014 HBS Working Knowledge"},"content":{"rendered":"<p>An interesting Q&amp;A in which Harvard Business School  Professor Ranjay Gulati describes how companies can evolve through four  levels to become more customer-centric.<br \/>\n<a href=\"http:\/\/hbswk.hbs.edu\/item\/6201.html\">The Outside-In Approach to Customer Service \u2014 HBS Working Knowledge<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An interesting Q&amp;A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric. The Outside-In Approach to Customer Service \u2014 HBS Working Knowledge.<\/p>\n","protected":false},"author":43,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[136],"tags":[290,292,327,200,407,124],"coauthors":[462],"class_list":{"0":"post-70","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-reading-list","7":"tag-customer-focus","8":"tag-customer-service","9":"tag-harvard-business-review","10":"tag-marketing","11":"tag-ranjay-gulati","12":"tag-strategy","13":"entry"},"_links":{"self":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":0,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts\/70\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/media?parent=70"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/categories?post=70"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/tags?post=70"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/coauthors?post=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}