{"id":108,"date":"2010-03-22T16:33:02","date_gmt":"2010-03-22T16:33:02","guid":{"rendered":"http:\/\/www.artstrategies.org\/tools\/readinglist\/?p=108"},"modified":"2010-03-22T16:33:02","modified_gmt":"2010-03-22T16:33:02","slug":"youtube-engineering-design-the-kano-diagram","status":"publish","type":"post","link":"https:\/\/www.artsjournal.com\/fieldnotes\/2010\/03\/youtube-engineering-design-the-kano-diagram\/","title":{"rendered":"YouTube \u2013 Engineering Design \u2013 The Kano Diagram"},"content":{"rendered":"<p>This is a quick video outlining the relationship between customer  satisfaction and product design. As a designer\/facilitator of programs, I  have found the Kano Diagram useful when thinking through what features  matter most to a constituency and, in turn, establishing a priority for  my time and a guide for others in the development and running of  programs and services. The process can be useful as part of an  evaluative framework applied to programs that have been running for a  while &#8212; are they still relevant to the field and are we still efficient  in delivery, or are we devoting too much time and\/or money to aspects  that aren&#8217;t really valued by our constituency?<\/p>\n<p><a href=\"http:\/\/www.youtube.com\/watch?v=0v3qHFv4Zbo\">YouTube &#8211; Engineering Design &#8211; The Kano Diagram<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a quick video outlining the relationship between customer satisfaction and product design. As a designer\/facilitator of programs, I have found the Kano Diagram useful when thinking through what features matter most to a constituency and, in turn, establishing a priority for my time and a guide for others in the development and running [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[225],"tags":[291,342,403],"coauthors":[27],"class_list":{"0":"post-108","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-videos","7":"tag-customer-satisfaction","8":"tag-kano-diagram","9":"tag-program-design","10":"entry"},"_links":{"self":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":0,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/posts\/108\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/media?parent=108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/categories?post=108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/tags?post=108"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.artsjournal.com\/fieldnotes\/wp-json\/wp\/v2\/coauthors?post=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}