{"id":4331,"date":"2015-11-04T02:00:06","date_gmt":"2015-11-04T07:00:06","guid":{"rendered":"http:\/\/www.artsjournal.com\/engage\/?p=4331"},"modified":"2016-05-31T15:18:24","modified_gmt":"2016-05-31T19:18:24","slug":"both-sides-now","status":"publish","type":"post","link":"https:\/\/www.artsjournal.com\/engage\/2015\/11\/both-sides-now\/","title":{"rendered":"Both Sides, Now"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>Both Sides, Now: Short-Term Income vs. Long-Term Engagement in the Arts<br \/>\n<\/strong><strong><em>By Jill Robinson, TRG Arts<\/em><\/strong><em><br \/>\nThis post is part of a series of collaborations with TRG Arts and is cross-posted to their blog <\/em><a href=\"http:\/\/www.trgarts.com\/Blog.aspx?utm_source=engagingmatters&amp;utm_medium=guestpost&amp;utm_campaign=communityengagement\"><em>Analysis from TRG Arts<\/em><\/a><em>.<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-4335\" src=\"https:\/\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/10\/arrows-dean-hochman.gif\" alt=\"arrows-dean-hochman\" width=\"300\" height=\"167\" \/>A year or two ago a mentor introduced me to the concept of \u201cpolarity management.\u201d It sounds like just another business buzzword, but\u2014stick with me\u2014it gave a name to something that I and many of us have experienced and struggled with.<\/p>\n<p>The concept is this: every challenge you encounter, in business and in life, is either:<\/p>\n<ul>\n<li>a problem you need to solve, or<\/li>\n<li>an ongoing \u201cpolarity\u201d you need to manage well<\/li>\n<\/ul>\n<p>A polarity is made up of two interdependent factors that are at odds with each other. While a problem has a correct solution or a set of independent solutions, a polarity is an ongoing challenge where you will need to continuously address and manage both solutions. At the same time.<\/p>\n<p>In arts and cultural organizations, there are a variety of challenges like this\u2014for example, artistic integrity vs. popular appeal, or cultivating new vs. existing donors. Yet the most common\u2014and trickiest\u2014polarity that TRG sees is short-term income vs. long-term engagement. The truth is that organizations must manage both to succeed <em>and<\/em> fulfill their missions. Yet, organizations often find themselves managing one well at the expense of the other. The tension is this:<\/p>\n<ul>\n<li>Manage short-term income well and you will have a lot of patrons coming through your doors, spending money. But, do that exclusively and you can find yourself without a pipeline for future patrons.<\/li>\n<li>Manage long-term engagement well and you will have a lot of engaged community members and potential future patrons. But, do that at the exclusion of other things and you can find yourself unable to make payroll.<\/li>\n<\/ul>\n<p>I\u2019m sensitive to and aware of this reality because my firm, TRG Arts, has been working hard to manage polarity in our business, too. Like our clients, we have near-term needs and opportunities that we must balance with longer-term strategic thinking, planning and groundwork-laying. Every piece of organizational development literature I\u2019ve been able to get my hands on suggests that companies, organizations, and <em>people<\/em> that aren\u2019t aware of and purposefully managing this need for balance will inevitably boomerang from one end of the polarity to the other when they realize that they are neglecting the other side.<\/p>\n<p>We often see evidence of \u201cthe boomerang\u201d in organizational priorities that can look like:<\/p>\n<ul>\n<li>A museum that curates a blockbuster exhibition which surpasses all revenue expectations. They celebrate, and move to the next revenue objective. But they haven\u2019t invested in engaging new and different segments of their larger community to this wide-appeal exhibition. And, they don\u2019t have a plan for inviting patrons back after this exhibition, because \u201cthey wouldn\u2019t be interested in anything else we do.\u201d<\/li>\n<li>Or, an opera company that forms a research-based, five-year plan for developing younger, more diverse audiences. Everyone on staff is involved and has bought in to this plan. But the work plan means substantially less time and money for marketing to cultivate relationships with current audience members and grow their loyalty.<\/li>\n<\/ul>\n<p>So, how can a leader navigate the nuances of polarity management? The path requires leadership and clarity of priorities based on your current realities. Most importantly, it means dropping the crusade of \u201ceither\/or\u201d and embracing the \u201cboth\/and\u201d strategy necessary to run an arts and cultural organization.<\/p>\n<p>Whether your polarity can be perfectly balanced now, or must err on one side or another to ensure the organization accomplishes important objectives, is answered through smart business planning and follow-up execution. At TRG Arts, the answer is in a \u201crhythm\u201d we\u2019re getting into as an organization that ensures we\u2019re focused <em>both<\/em> short- and long-term, every quarter. And we\u2019re constantly balancing and re-balancing.<\/p>\n<p>In arts and culture, it means that while we need to pay attention to our long-term community engagement strategy, we can\u2019t ignore our existing patrons and the revenue and loyalty that comes from them. Depending on where your organization is, balance between these two priorities can be relatively easy, or extremely difficult. But it must be managed.<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4314 alignleft\" src=\"https:\/\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/10\/JillRobinson_165x165_2014.gif\" alt=\"JillRobinson_165x165_2014\" width=\"165\" height=\"165\" \/>Jill Robinson is President and CEO of TRG Arts, an international data-driven consulting firm dedicated to creating sustainable arts and cultural organizations. Under Jill\u2019s leadership, TRG has translated its ongoing study of arts consumer transactions into knowledge that achieves improved revenue results for clients and that serves as a resource to the industry at-large. Jill has expanded the scope of TRG services to all arts genres throughout the United States, into Canada and abroad to Australia and the United Kingdom.<\/p>\n<p>A frequent panelist and session leader at arts conferences throughout North America, Jill also helps inform the field through TRG&#8217;s webinars, summits, and as a blogger on <a href=\"http:\/\/www.trgarts.com\/Blog.aspx?utm_source=engagingmatters&amp;utm_medium=guestpost&amp;utm_campaign=communityengagement\"><em>Analysis from TRG Arts<\/em><\/a>. Jill serves on the board of the National Center for Arts Research. This fall she will deliver a keynote at the Annual Conference on Marketing the Arts in Madrid, and give a masterclass in London for arts leaders.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Both Sides, Now: Short-Term Income vs. Long-Term Engagement in the Arts from @TRGArts by @jrobinsontrg<\/p>\n","protected":false},"author":2,"featured_media":4335,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Both Sides, Now: Short-Term Income vs. Long-Term Engagement in the Arts from @TRGArts by @jrobinsontrg","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[61,62],"tags":[12,13,45,27],"class_list":{"0":"post-4331","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-client-collaborator-series","8":"category-guest-post","9":"tag-arts","10":"tag-community-engagement","11":"tag-fundraising","12":"tag-marketing","13":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/10\/arrows-dean-hochman.gif","jetpack_shortlink":"https:\/\/wp.me\/p1G6h9-17R","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":4523,"url":"https:\/\/www.artsjournal.com\/engage\/2016\/04\/client-customer-collaborator-a-roadmap\/","url_meta":{"origin":4331,"position":0},"title":"Client, Customer, Collaborator: A Roadmap","author":"Doug Borwick","date":"April 20, 2016","format":false,"excerpt":"Roadmap to the Customer, Client, Collaborator blog series sponsored by Engaging Matters\/ArtsEngaged and TRG Arts.","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"community-engagement-conversation-map","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2016\/04\/community-engagement-conversation-map-e1461006366868.gif?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4356,"url":"https:\/\/www.artsjournal.com\/engage\/2015\/11\/learn-unlearn\/","url_meta":{"origin":4331,"position":1},"title":"Learn-Unlearn","author":"Doug Borwick","date":"November 18, 2015","format":false,"excerpt":"Community engagement is a long-term revenue strategy and should be an area of investment.","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/11\/Learn-Unlearn-e1447782603146.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":4318,"url":"https:\/\/www.artsjournal.com\/engage\/2015\/10\/measure-revenue-differently-cultivate-loyalty-collaboratively\/","url_meta":{"origin":4331,"position":2},"title":"Measure Revenue Differently. Cultivate Loyalty Collaboratively","author":"Doug Borwick","date":"October 21, 2015","format":false,"excerpt":"Measure Revenue Differently. Cultivate Loyalty Collaboratively","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"Photo by Neo Wang (CC BY-NC-SA 2.0)","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/10\/cultivate_loyalty_collaboratively.gif?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4309,"url":"https:\/\/www.artsjournal.com\/engage\/2015\/10\/inside-out-vs-outside-in\/","url_meta":{"origin":4331,"position":3},"title":"Inside Out vs. Outside In","author":"Doug Borwick","date":"October 7, 2015","format":false,"excerpt":"Inside Out vs. Outside In: community engagement and loyalty building work together","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"cinnamon_roll_inside_out","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/10\/cinnamon_roll_inside_out.gif?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4266,"url":"https:\/\/www.artsjournal.com\/engage\/2015\/11\/fracking-and-arts-marketing\/","url_meta":{"origin":4331,"position":4},"title":"Fracking and Arts Marketing","author":"Doug Borwick","date":"November 11, 2015","format":false,"excerpt":"While we are developing the relationships that will support us in the long term, better marketing is a great way to help us get from here to there.","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"FrackingRig","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/07\/FrackingRig-e1438015074754.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":4279,"url":"https:\/\/www.artsjournal.com\/engage\/2015\/10\/marketing-and-development-terminology\/","url_meta":{"origin":4331,"position":5},"title":"Marketing and Development Terminology","author":"Doug Borwick","date":"October 14, 2015","format":false,"excerpt":"Differentiating among development, marketing, sales, and community engagement,","rel":"","context":"In &quot;Customer-Client-Collaborator Series&quot;","block_context":{"text":"Customer-Client-Collaborator Series","link":"https:\/\/www.artsjournal.com\/engage\/category\/customer-client-collaborator-series\/"},"img":{"alt_text":"Dictionary","src":"https:\/\/i0.wp.com\/www.artsjournal.com\/engage\/wp-content\/uploads\/2015\/08\/Dictionary.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/posts\/4331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/comments?post=4331"}],"version-history":[{"count":4,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/posts\/4331\/revisions"}],"predecessor-version":[{"id":4336,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/posts\/4331\/revisions\/4336"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/media\/4335"}],"wp:attachment":[{"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/media?parent=4331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/categories?post=4331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artsjournal.com\/engage\/wp-json\/wp\/v2\/tags?post=4331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}