Matt Haimovitz has just posted:
Horrified to learn that my student’s cello has been lost by Air Canada for the last two days. She was on the way to Banff. I have had so many bad experiences with Air Canada, including one just last week. But nothing compares to having an instrument lost. That is inexcusable. Why can you not reach an actual human being at customer service? If any of my friends or friend’s friends has any pull at Air Canada, please let us know. In the meantime, cellists beware of this airline!