Can buy me Love

I am in Las Vegas this weekend, and thought I could collect all sorts of good ideas to report from the marketing capital of the country. Unfortunately, the take-home messages have been as expected: sell via lots of skin and sparkling lights - which I totally do already - so nothing gained there.

I did notice that various smells were being pumped into the streets outside the casinos: bakery smells outside the Paris, orchid smells outside the Mirage, so on, so forth. Forget music, Carnegie Hall - pump croissant scent onto 57th street and the industry will be saved!

What else. The casinos love Trajan Pro, but everybody loves Trajan Pro (most notably Aaron Sorkin, who used the font for time/location stamps on both The West Wing and Studio 60 on the Sunset Strip...I mean, come on now). I even saw a few advertisements for post-concert artist meet-and-greets, which I think are essential in our business, but again, no lessons learned:

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I did learn something, however, about ticket prices. Before we left for the trip, my father sent my sister and me the following text message: "Got Beatles tickets 4 Fri. Bad news have 2 pack our own food 4 trip, tkts 2 much, no more money." The tickets for the Cirque du Soleil Beatles Love show were undoubtedly expensive: $168 each, to be exact. The fam and I had seen two Cirque du Soleil shows before, though, and were duly impressed; it was worth it ("  ") to see another, we decided, and Dad approved the costs.

Worth/value is a complicated issue. What's worth X dollars to you may not be worth X dollars to me, and vice versa. Visions of new purses and good dinners-out danced in my head as the slot machines ate my twenties, whereas people who love to gamble are happily paying for the thrill of the win; that's "worth it" to them. Meanwhile, the rigatoni alla ricotta at Pomodoro's on Columbus and 71st is worth it to me every time, while someone else might cry, "Make it at home, you lazy girl!"

So value is complicated, but sitting through the phenomenal Love, I thought, "Would I pay $168 of my own money to see this again?" As three VW Bugs and a guy on trombone-stilts went across the stage, Paul, John & Co. silhouettes were projected on screens around us - magically talking to each other during their "rehearsals", speakers were in our seats, and the annoying made-me-think-I-should-have-dropped-by-Pilates-before-I-left-New-York girls were flipping around on ribbons, I thought, yes, this is worth it, if we were staying in Vegas longer, I would go again on my own dime. The creative forces behind Cirque du Soleil are so impressive to me. I pay attention, but I'm convinced that if I saw any one of these shows three, four, five times, I still wouldn't notice all the impeccably designed details that lead to a plotless-yet-full final works. And what must these custom-designed costumes and props cost? And the electricity to run shows like that? And the production team? And the acrobats/dancers? And what of the music, in this particular case? The Beatles singing their own songs, plus archival footage and voiceovers throughout the show? My $168 would probably cover the rights to the first chord of "A Hard Day's Night" for one evening of performance. Adopt-a-Chord.

My point is that in my experience, Cirque du Soleil consistently puts forth virtuosic, passionate, unique and completely thought-out productions, and that's worth high ticket prices to me. Can the same be said about your local symphony orchestra? In New York, top tickets to the Philharmonic are $100-plus; am I guaranteed an awe-inspiring performance every time? Again, we get into matters-of-opinions here, but in my experience, no. That doesn't mean I haven't seen amazing Philharmonic concerts, it just means that I wouldn't spend over $50, probably, because I'm not fully confident in the product.

High classical music ticket prices are often blamed for the lack of young people/new audiences at concerts. And now a question, which I realize is complicated: why are classical music concerts so expensive? You watch Love, and it looks expensive - The Beatles are talking to you, for Lennon's sake! You watch an artist in front of a stage of people; yes, all those people need to be paid, the soloist is impressive, and one assumes everyone's instrument is pricey but...$104 dollars for two hours? You even see a Broadway show and, while I think it's rare that Broadways shows are worth $100 for two hours, you see all the pieces and think, that show is expensive to put on every night. I am not - not not not - saying that orchestras need Star Wars projected behind them while they accompany Ewoks on screen to somehow prove they're suitable to spend money on, but I understand why an outsider would look at a standard classical concert and think, that's not worth it.

Let's think about the costs. I will probably forget some. Salaried, health-insuranced orchestra members, music director, commissions of new works (though I highly doubt American orchestras are breaking the bank, there), union costs, production team, administration, house-management, advertisement, Playbill printing...soloist fees? Are soloist fees the root of the problem? I think my artists deserve every cent they earn, but it's certainly a lot of money. [Meanwhile, Paris Hilton gets paid 50K-odd dollars to simply show up at a club; Itzhak Perlman doesn't deserve at least that to play for 45 minutes?] "Deserve" rivals "worth" for complication, of course. A friend of mine once asked if my artists ever got annoyed that they worked their entire lives on one instrument/artistic pursuit, and a pop star could be discovered and processed and make more in a year than Joe/Jane classical artist would see in a lifetime. Maybe, I replied, but I don't think they let themselves get caught up in that.

So orchestras and presenters blame high ticket prices on high artist fees. Is that it? Game over? It is a valid point. Should these unbelievably talented and hard-working artists take one for the industry team and solve this thing?

But then there's another problem, which I was reminded of by an article in this month's Vanity Fair that referenced a former Stella Artois slogan: "Reassuringly Expensive". If ticket prices for classical concerts were decreased, would the current audience come? Or would they think the quality had somehow been lessened with the cost? Does the industry actually benefit from being expensive?

What I learned from Love, ultimately, is that with or without VW bugs and trombone-stilts, a great show is worth money, and if the highest caliber of performance is put forth every time, audiences will come and pay.
September 7, 2008 6:51 PM | | Comments (4)

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4 Comments

I personally cherish every opportunity I have to hear wonderful free concerts. I live in the D.C. area, though, and we have so many high-quality free concert series (Library of Congress, National Gallery of Art, Freer/Sackler Galleries, military bands, et al.) that my perspective may be a little different than that of concertgoers in other cities.

As a professional musician I also rarely go to concerts unless I receive comps or discounted tickets. Regardless, my choices are made on repertoire and the likelihood that performing artists are a great fit. My own conundrum is that I've begun to offer very high-level and unique string orchestra concerts featuring the folk and classical music for specific cultures. The orchestra is composed of wonderful, local professional musicians and each concert features an equally stunning folk musician. To make these experiences as accessible as possible we charge no admission price and I surmise from audience surveys that because they are offered for free people who don't already know us are expecting a not-so-great experience. Thus by offering seemingly exorbitant ticket prices one communicates that the experience must be worth the price. So what's a socially responsible person supposed to do?

I met with Broadway director Jerry Zaks after graduating from college, and at one point in the conversation he simply said, "Always do good work, and let your work speak for itself." Keep producing the best concerts you possibly can, and you'll build an audience who knows and appreciates your group, and your price point. -AA

For certain patrons of orchestral concerts especially, the elevated ticket prices appear to reassure them that they do, in fact, have both more money and more elevated tastes than the rest of humanity. Then they stand to applaud at the end of the concert, no matter how bad the performance, in order to reassure themselves that they have gotten their money's worth. It's a complex psychological dynamic.

For me personally, when I can't get comps, I make my orchestral concert buying decisions on the basis of repertoire I want to hear and the soloist and conductor who's leading the band that week. Plus whether I have any free time to go to the orchestra. I don't know what I'd do if I could reasonably assume that the orchestra would blow me away every time out, other than probably buy more tickets. But unlike most people my age, I am willing to spend $100-plus if I can reasonably expect to be blown away, as when the Berlin Phil came to town a few years back. (I got the level of quality I had hoped for.)

It depends. Opera tickets are about one-third to two times more expensive than classical concerts, but I feel that opera is worth it.

Why don't orchestras offer more discount seats or have a wider range of prices? Instead most orchestras spend massive amounts of money on advertising and sales brochures.

Cut prices and attract the people who won't pay $50-$80 for a concert but would pay $20-$30.

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Life's a Pitch Why don't we apply the successful marketing and publicity campaigns we see in our everyday lives to the performing arts? Great ideas are right there, ripe for the emulating. And who's responsible for the wide-reaching problems in ticket sales and audience development? Boring artists? Greedy managers? Overstretched marketing departments? We're beyond debating who owns the problem. Let's fix this thing.


Amanda Ameer left her position as Publicity Manager at IMG Artists in June 2007 to start First Chair Promotion, and currently represents Hilary Hahn, Gabriel Kahane, The King's Singers, David Lang, Eric Owens and The Wordless Music Series.


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