United Airlines Loses The "United-Breaks-Guitars" Guy's Luggage
"The video nabbed nearly 6 million views on YouTube and prompted the airline to promise it would do better. But when Carroll flew into Denver International Airport on Sunday, he learned that United had lost his bag. What's worse, Carroll was in Colorado to do a keynote speech for a group of hundreds of customer-service executives." Toronto Star 10/29/09

Posted October 30, 2009 07:16 AM