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I suppose it's a form of customer service
Posted: March 5, 2007
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It looks like the U.S. Postal Service has found a way to downplay the long wait at post offices nationwide: get rid of the clocks. The Associated Press story (published here in the Houston Chronicle) reports that clocks have been removed from some 37,000 post offices as part of a "retail standardization program" launched last year.
Says Stephen Seewoester, Dallas spokesman for the U.S. Postal Service:
"We want people to focus on postal service and not the clock."
Well, I suppose it's easier than actually improving service.
Thanks to The Consumerist for the link, and the pithy response.