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March 5, 2007
I suppose it's a form of customer service
It looks like the U.S. Postal Service has found a way to downplay the long wait at post offices nationwide: get rid of the clocks. The Associated Press story (published here in the Houston Chronicle) reports that clocks have been removed from some 37,000 post offices as part of a "retail standardization program" launched last year.
Says Stephen Seewoester, Dallas spokesman for the U.S. Postal Service:
"We want people to focus on postal service and not the clock."
Well, I suppose it's easier than actually improving service.
Thanks to The Consumerist for the link, and the pithy response.
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Comments
The next step could be putting TV sets where the clocks were. Can you imagine the decision tree for deciding what channel to tune it? PBS?
Danny Baker on March 9, 2007 10:00 AM
Maybe the Post Office will reconsider and buy a bunch of the fundraising clocks?
Great post, Andrew - thanks for the hearty laugh!
Neill Archer Roan on March 6, 2007 6:02 AM