The latest new-generation movie megaplex recently opened near us. It’s got stadium seating, reclining extra-wide luxurious seats with cup holders in the armrests, and so much legroom you could park a Winnebago. A couple of the 14 screens in the megaplex are Imaxes that surround you with giant images and wrap you in sound. In [...]

Choice is good right? Malcom Gladwell does a great talk on how Howard Moskowitz revolutionized marketing by understanding the dynamics of choice. His example here is spaghetti sauce. Traditional marketing strategy had been to get together focus groups and ask them what they liked in a good sauce. Then groups were asked what characteristics they [...]

I was a bit surprised by some of the reaction to my last post on the unsustainability of the ticket sales model in the Attention Economy. Boil down my argument and it’s essentially this: products used to compete primarily with other products in their sector. Jazz competed with other jazz, dance competed with other dance. [...]

Another lifetime ago we were in the Manufacturing Economy. We made things. Then we were in the Transportation Economy. We outsourced making things and brought whatever we needed to us. Then it was the Experience Economy. We created entertainment around the things we buy (how we justify paying $4.50 for a 50-cent coffee). Now we’re [...]

In the past couple of years, half of all the staff arts journalism jobs in the US have been eliminated. In some cases, newspapers offloading their staff critics have replaced them with freelancers. In some cases, the freelancers have done a better job than the staffers they have replaced. But mostly not. Running a good [...]