Steve Ballmer, speaking at the Cannes Lions Advertising Festival, said he doesn’t see a recovery for the news industry after the recession: “I don’t think we are in a recession, I think we have reset,” he said. “A recession implies recovery [to pre-recession levels] and for planning purposes I don’t think we will. We have [...]

A few years ago arts organizations had the bright idea that they should sell tickets online. Not wanting to invest much in the effort, they turned to the obvious ready-made ticket seller: Ticketmaster. It wasn’t an encouraging experience. Orchestras reported mediocre online sales. It wasn’t until a customized ticket-selling web application came online that online [...]